Gertrudis De Jesus
Summary
Punctual and honest Cashier with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cashier Manager
Cilantro Mexican Grill
06.2023 - 09.2023
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Cashier
Wendy's
06.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Waitress Trainer
Mexican Restaurants
01.2021 - 04.2022
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
Education
GED -
Santa Monica College
Santa Monica, CA12.2025
No Degree - Sociology
UC Merced
Merced, CA01.2024
High School Diploma -
West Adams Preparatory High School
Los Angeles, CA06.2022
Skills
- Attention to Detail
- Retail Operations
- Till Counting
- Staff Training
- Operations Leadership
- Store Opening and Closing
- Issue Resolution
- Shift Scheduling
- Time Management
- Customer Service
- Cash Register Operation
- Workflow Optimization
- Decision Making
- Customer Service Excellence
- Customer Complaint Handling
- Problem Solving
- Adaptability
Accomplishments
Award for good listener, Award for active participation.
Affiliations
- Gym
- Writer
- Cook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Manager
Cilantro Mexican Grill
06.2023 - 09.2023
Cashier
Wendy's
06.2022 - 08.2022
Waitress Trainer
Mexican Restaurants
01.2021 - 04.2022
GED -
Santa Monica College
No Degree - Sociology
UC Merced
High School Diploma -
West Adams Preparatory High School
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