Gerty Pizarro
Chula Vista,CA
Summary
Prepared to bring 28 years of retail experience to dynamic new position. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining open communication with all employees. Organized Bookkeeper proficient in executing bookkeeping tasks for 2 retail corporations and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to a successful career.
Overview
29
29
years of professional experience
Work History
Front End Customer Service Manager & Bookkeeper
Hobby Lobby
07.2016 - 07.2024
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Customer Service Manager and Bookkeeper
Sport Chalet
02.1995 - 07.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
No Degree - Liberal Studies
San Diego State University
San Diego, CASkills
- Customer satisfaction
- Staff training and development
- Delegation and supervision
- Listening skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Professional and courteous
- Cash handling accuracy
Timeline
Front End Customer Service Manager & Bookkeeper
Hobby Lobby
07.2016 - 07.2024
Customer Service Manager and Bookkeeper
Sport Chalet
02.1995 - 07.2015
No Degree - Liberal Studies
San Diego State University
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