Gervin Merlain
Woburn,MA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Security Guard
The Grand Night Club
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Retail Sales Associate
Xfinity Comcast
10.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Able to explain products and services in-depth and recommend the right solutions.
- seek out potential new customers and upgrade existing customer's services.
- work within an assigned residential territory to sell and promote the full range of products with focus on video, high speed internet, phone and Xfinity home services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
T-Mobile
04.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
GNC
01.2021 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Worked closely with shift manager to solve problems and handle customer concerns.
- The ability to generate sales, not only for the benefit to the company and my store, but for my financial well-being.
Education
High School Diploma -
Woburn High School
Woburn, MA06.2020
Skills
- English Fluency
- Safety and Security
- Bag Screenings
- Time Management
- Retail Sales
- Suggestive Selling
- Productivity Maximization
- Cash Handling
- Store Opening and Closing
- Teamwork and Collaboration
- Product Knowledge
- Retail Store Operations
- data analyst skills
Timeline
Security Guard
The Grand Night Club
04.2023 - Current
Retail Sales Associate
Xfinity Comcast
10.2022 - 08.2023
Sales Associate
T-Mobile
04.2022 - 10.2022
Sales Associate
GNC
01.2021 - 09.2021
High School Diploma -
Woburn High School
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