Gervon Mesidor
San Antonio,TX
Summary
Dynamic Customer Service Specialist with a proven ability to prioritize and multitask in fast-paced environments. Recognized for effective collaboration within teams to achieve personal and organizational objectives. Expertise in resolving escalated customer support issues, ensuring satisfaction and loyalty through exceptional service delivery. Committed to fostering positive customer experiences while driving operational success.
Overview
10
10
years of professional experience
Work History
Virtual Security Guard
TXSDI
06.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect signs of intrusion or unusual activity.
- Responded promptly to alarms and emergency situations, coordinating with local law enforcement.
- Assisted in training new security staff on protocols and procedures for effective operations.
Collections Agent
Alorica
04.2024 - 03.2025
- Managed high-volume collections through effective communication and negotiation techniques.
- Developed and implemented strategies to improve debt recovery rates across diverse client accounts.
- Trained and mentored new team members on best practices in collections processes and customer interactions.
- Analyzed account data to identify trends and recommend targeted collection strategies for improved performance.
Customer Service Representative
Chico's FAS Inc.
06.2022 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered a minimum of 50 customer telephone calls per day promptly to avoid on-hold wait times
- Recorded account information to open new customer accounts.
Contractor
Adecco
06.2020 - 06.2022
- Responsible for managing store operations for DoorDash assignment and led the team to process customer acquisitions
- Spoke with customers in regard to account adjustments and established customer personal relationships for Maryland Dept Of Unemployment
- Supervised multiple sites to support expansion and growth of delivery business
- Trained new associates on store operations while providing feedback on being efficient yet productive
- Handled Front Office and Back Office operations for Maryland Department of Labor project
Account Manager
Fast Track Solutions
06.2019 - 04.2020
- Managed a team between 7-12 people and hosted variety of meetings to discuss further revenue and team growth
- Interacted and built customer personal relationships while tailoring products and services to their needs
- Completed Management Training Program and obtained knowledge on running business from front and back-end
- Conducted interviews between 1-3 persons while analyzing their interpersonal abilities and skills making sure they met criteria at hand
- Maintained relationships with both internal and external clients, by follow-ups & providing ultimate customer satisfaction
- Assist by average number of 250-300 clients per week, also consistently meet performance benchmarks.
Customer Care Representative
Worldpay
03.2017 - 05.2019
- Maintained relationships with both internal and external clients, by follow-ups & providing ultimate customer satisfaction
- Assist by average number of 250-300 clients per week, also consistently meet performance benchmarks
- Coordinate between billing department and clientele to resolve billing issues
- Multitask with various software such as office 365 & excel spreadsheets while providing service & upgrades
Education
Certificate - Business Administration And Management
Atlanta, GAHigh School Diploma - undefined
Hampton High School
Hampton, GASkills
- Computer proficiency in Microsoft/Windows-based applications
- Active Listening
- Efficient
- Problem Solving
- Working Collaboratively
- Currently learning to be bilingual in English and Spanish
- Verbal and written communication
- Customer service
- Critical thinking
Timeline
Virtual Security Guard
TXSDI
06.2025 - Current
Collections Agent
Alorica
04.2024 - 03.2025
Customer Service Representative
Chico's FAS Inc.
06.2022 - 03.2024
Contractor
Adecco
06.2020 - 06.2022
Account Manager
Fast Track Solutions
06.2019 - 04.2020
Customer Care Representative
Worldpay
03.2017 - 05.2019
High School Diploma - undefined
Hampton High School
Certificate - Business Administration And Management
Additional Information
Coordinate between billing department and clientele to resolve billing issues, Multitask with various software such as Office 365 & excel spreadsheets while providing service & upgrades