Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geryla M Brown

Chandler,AZ

Summary

Dynamic professional with extensive customer service and sales experience at Amazon and H&M. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Seasonal Fulfillment Associate

Amazon
09.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Part Time Sales Advisor

H&M Hennes & Mauritz
11.2022 - 09.2024
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Trained new employees on customer service, money handling, and organizing strategies.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Contributed to team objectives in fast-paced environment.

Cashier

Fry's Marketplace
10.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Applied Science - Surgical Technology

Brookline College
1140 S Priest Dr, Tempe
04-2026

Skills

  • Sales experience
  • Customer service experience
  • Brand Awareness
  • Building rapport
  • Sales Training
  • Personnel Training
  • Multitasking Abilities
  • Organizational Skills
  • Cash Handling
  • Active Listening
  • Excellent Communication
  • Time Management

Timeline

Seasonal Fulfillment Associate

Amazon
09.2024 - Current

Part Time Sales Advisor

H&M Hennes & Mauritz
11.2022 - 09.2024

Cashier

Fry's Marketplace
10.2022 - 04.2023

Associate of Applied Science - Surgical Technology

Brookline College

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