Provide administrative support to Vice President for Training, Learning + Curriculum and National Director of Posse Consulting by organizing calendars and travel, assembling various support materials, completing expense reports, event planning and logistics, vendor communication and coordination, and assisting with major projects and program operations
Assist Posse Consulting by supporting recruitment of clients, preparing contracts and invoices, and providing direct technical, AV, and logistic support during virtual and in-person workshops
Supporting the Training, Learning and Curriculum team with successful development and implementation of signature Posse events, annual staff trainings, staff retreats, and other national trainings.
Program Operations Associate
Safe Passage Project
01.2023 - 07.2023
Planned, organized and managed legal screenings and case acceptance process for unaccompanied immigrant and refugee children facing deportation
Managed and maintained client files using Salesforce database and Dropbox
Conducted screenings for referrals from child advocacy organizations and family members
Provided support to legal department with data collection, maintenance and grant compliance
Supervised volunteers who served as interpreters for legal screenings, and undergraduate interns supporting the legal screening process.
Front Desk Receptionist
The Posse Foundation
06.2021 - 01.2023
Greeted and welcomed visitors and scholars, in a friendly and professional manner, directing them to appropriate contacts or meeting rooms
Answered phone calls and emails from parents, students, board members and other constituents of the organization, and resolved queries or directed them to the appropriate parties
Handled incoming and outgoing mail, packages and deliveries, ensuring timely distribution to recipients
Maintained office supplies inventory, placed orders, and organized supply closets for efficient access
Assisted Vice President of External Affairs with booking travel, lodging, and completing monthly expense reports.
Administrative Assistant
Menucha Publishers
01.2021 - 06.2021
Answered phone calls from clients and assisted them with placing orders, reviewing their order status, and providing information about product availability.
Created orders and sent orders to the warehouse to ensure timely preparation.
Created and emailed invoices to clients.
Received merchandise and updated our warehouse inventory.
Research Assistant
Jewelers Security Alliance
08.2019 - 08.2020
Analyzed and entered information about jewelry crime cases into online database for easy access, in order to generate reports for clients.
General office tasks (e.g., answering phone calls, making copies, packing and dropping mail off at post office).
Intern
Safe Passage Project
09.2019 - 05.2020
Translated legal documents from clients, unaccompanied immigrant and refugee children facing deportation.
Interpreted meetings between English-speaking attorneys and Spanish-speaking clients.
Filed client documents within the office's filing system, and at Immigration and Family Court.
Sales Associate
UNIQLO - USA
09.2017 - 09.2019
Greeted and assisted customers in a friendly and attentive manner, providing product information and recommendations.
Processed sales transactions accurately and efficiently, handling cash and credit/debit cards.
Collaborated with team members to achieve sales targets.
Education
Master of Science - Event Management
New York University
New York, NY
05-2026
Bachelor of Arts - Criminology, Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
12.2020
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Skills
Problem solving
Customer service
Attention to detail
Interpersonal communication, customer service
Teamwork
Organization, time management
Office Administration
Administrative Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teaching + Consulting Associate
The Posse Foundation
08.2023 - Current
Program Operations Associate
Safe Passage Project
01.2023 - 07.2023
Front Desk Receptionist
The Posse Foundation
06.2021 - 01.2023
Administrative Assistant
Menucha Publishers
01.2021 - 06.2021
Intern
Safe Passage Project
09.2019 - 05.2020
Research Assistant
Jewelers Security Alliance
08.2019 - 08.2020
Sales Associate
UNIQLO - USA
09.2017 - 09.2019
Bachelor of Arts - Criminology, Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York