Bilingual Customer Service Specialist
Maximus Federal Services, Tamarac, FL
Tamarac, FL
02.2020 - 10.2020
- Communicated with management when customer issues escalated and worked to find resolutions.
- Follow defined Census program information, processes, and procedures.
- Adhere to Census approved scripts in conducting interviews and completing forms.
- Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
- Meet or exceed Census program performance metrics of 97% quality and adherence of 93%.
- Enter data into desktop application to accurately capture all responses.
- Adhere to Title 13 requirements for maintaining confidentiality of all Census data.
- Follow defined Census guidelines as they apply to completing Census forms.
- Escalate threats immediately to a supervisor if made to census workers, buildings, and governmental buildings.
