Gesio JUNIOR Da Costa
Framingham,MA
Summary
Experienced Counter Manager with 30 years of expertise in management and customer service, with ready for a new position where talents can be properly utilized. Dedicated to achieving all sales results with a passion for products. Results-driven, personable, and developing effective concepts to promote business.
Overview
18
18
years of professional experience
Work History
Counter Manager
Macy's
Natick, MA
10.2006 - Current
- Oversaw hiring, recruitment, employee motivation, and training.
- Collaborated with executives to identify new business opportunities and actively participated in the sales process.
- Planned and executed special events, resulting in increased sales and an expanded My Client base.
- Recruited top-tier selling candidates using diverse, traditional, and digital methods.
- Developed and led a team to meet store business objectives focused on engagement, service, and achieving sales targets.
- Cultivated strong business relationships with account executives, district managers, store managers, and the visual team to boost annual sales.
- Partnered with Loss Prevention (LP) to safeguard assets and minimize business losses.
The TJX Companies, Inc, Framingham, MA
Coordinator
(January 2004 - October 2006)
- Delivered exceptional customer service by addressing concerns and answering questions.
- Educated sales team on product knowledge, sales techniques, and optimal customer service practices.
- Assisted in the overall store merchandise flow process.
- Merchandised products to emphasize new and exciting features.
- Partnered with store teams to conduct educational meetings and training sessions.
Education
Some College (No Degree) - Law (Pre-Law)
UNG University of Guarulhos
Skills
- Management and Leadership
- Customer Service Excellence
- Product Knowledge
- Product Merchandising
- Sales and Marketing Strategies
- Team Development and Training
- Event Planning and Execution
- Business Relationship Building
- My Client Development
- Multilingual: English, Portuguese, and Spanish
Timeline
Counter Manager
Macy's
10.2006 - Current
Some College (No Degree) - Law (Pre-Law)
UNG University of Guarulhos
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