Gesla Huckaby
Lompoc,CA
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
Cal Green Medical
Goleta, California
06.2014 - Current
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs. Connected with customers to provide assistance and collect feedback to optimize operations. Provided in-depth information on product features so customers could make educated buying decisions. Ensured customer satisfaction by handling inquiries, complaints, and returns professionally. Resolved customer complaints regarding sales and service. Handled high-volume sales with cash transactions, balancing the cash drawer at the end of the shift with a 100% accuracy rate.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance. Coordinated staff schedules, ensuring adequate coverage during peak shopping periods. Trained new and existing staff on product knowledge, sales techniques, and customer service standards. Organized and updated schedules to optimize coverage for expected customer demands. Collaborated with the HR department to recruit, hire, and onboard new sales staff. Monitored employee performance and provided feedback to team members regarding operational procedures. Fostered a positive work environment, encouraging teamwork and employee engagement. Collaborated with team members to develop creative solutions for challenges. Supported sales team members to drive growth and development. Built talented and successful team that increased department sales.
- Collaborated with the marketing department to plan and execute promotional events and campaigns. Planned promotional events, such as in-store discounts or special offers. Researched current trends in the retail industry to stay competitive. Improved profitability by executing daily, weekly, and monthly floor plan changes. Conducted market research and reported on competitors. Positively impacted product relevance through careful distribution, merchandising and display techniques. Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales. Increased store sales by cross-selling complementary items. Enhanced sales volume through skilled support to both new and inactive customers.
- Maintained a clean work environment to promote safety standards. Monitored compliance with company policies and procedures, as well as legal regulations. Adhered strictly to all laws governing the retail cannabis industry in the region.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Maintained detailed and accurate accounting records by overseeing the documentation of sales, purchases, and requisitions. Conducted regular inventory checks to ensure the accuracy of product counts. Maintained inventory accuracy by counting stock on hand and reconciling discrepancies. Demonstrated knowledge of audit and compliance standards.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Some College (No Degree) - Medical Assistant
Las Vegas College
Las VegasSkills
- Training and mentoring
- Promotional planning
- Promotions and specials
- Store display management
- Customer engagement
- Financial reporting
- Brand awareness
- Staff development
- Delegating work
- Management
- Scheduling employees
- Cash handling
- Staff oversight
- Team supervision
- Customer service
- Sales team leadership
- Inventory management
- Retail operations
- Stock audits
- Sales coaching
- Visual merchandising
- Product merchandising
- Employee performance management
- Team building
- Partner collaboration
- Floor oversight
- Display maintenance
- Store opening and closing
- Staff scheduling
- Sales expertise
- Critical thinking
- Product demonstrations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Retail Sales Manager
Cal Green Medical
06.2014 - Current
Some College (No Degree) - Medical Assistant
Las Vegas College
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