Geslie Cabezas-Aguirre
Palm Springs,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am motivated to improve service satisfaction and contribute to overall company success. Looking for an opportunity to grow in a well-known company.
Overview
6
6
years of professional experience
Work History
Gaming Inspector
Agua Caliente Gaming Commission
09.2020 - 09.2023
- Increased efficiency by streamlining gaming inspection processes and implementing new protocols.
- Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Reviewed video surveillance footage.
- Improved overall customer experience by ensuring a fair and transparent gaming environment.
- Conducted detailed investigations to identify and resolve instances of fraud or cheating, preserving the integrity of the casino.
- Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
Customer Service Representative
United Airlines
08.2017 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained staff on operating procedures and company services.
- Enhanced passenger experience with professional communication and timely departures and arrivals.
- Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
- Ensured aircraft readiness by coordinating with maintenance team for repairs, updates, and compliance checks.
Backgrounds and Licensing Representative
Agua Caliente Gaming Commission
09.2023 - Current
- Collaborated with legal department to ensure compliance with regulations and industry standards in all licensing activities.
- Supported background check processes by accurately classifying and searching fingerprint records in databases.
- Assisted with background checks and verification of licenses.
- Maintained secure storage of confidential documents, ensuring compliance with regulatory requirements and minimizing risk exposure.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA05.2017
Skills
- Creative Thinking
- Attention to Detail
- Software Proficiency
- Cross-functional Collaboration
- Time Management
- Organizational Skills
- Industry Knowledge
- Adaptability
- Customer Service
- License Compliance
- Teamwork Abilities
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Backgrounds and Licensing Representative
Agua Caliente Gaming Commission
09.2023 - Current
Gaming Inspector
Agua Caliente Gaming Commission
09.2020 - 09.2023
Customer Service Representative
United Airlines
08.2017 - 10.2020
High School Diploma -
Palm Springs High School
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