Gessell Ornelas
Tulsa,OK
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication skills known for quick and effective performance.
Overview
5
5
years of professional experience
Work History
PCN
Medcor Inc.
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Alorica
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined the cause of problems to resolve service complaints.
Medical Appointment Scheduler
Community Health Connection
09.2021 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
CTA
HIllcrest Medical Center
04.2019 - 09.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Certification - Nurse Aid
Wings Health Care Training
Tulsa, OK06.2020
High School Diploma -
Union High School
Tulsa, OK05.2015
Skills
- Friendly, Positive Attitude
- Organization and Time Management
- Conflict Resolution
- Software Proficiency
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
PCN
Medcor Inc.
04.2023 - Current
Customer Service Representative
Alorica
12.2022 - 03.2023
Medical Appointment Scheduler
Community Health Connection
09.2021 - 04.2022
CTA
HIllcrest Medical Center
04.2019 - 09.2020
Certification - Nurse Aid
Wings Health Care Training
High School Diploma -
Union High School
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