Summary
Overview
Work History
Education
Skills
Timeline
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Gesselle Givens

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Remote Customer Support Agent

Powur PBC
Pasadena
01.2022 - 01.2024
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Identified root cause of technical issues and developed solutions.
  • Provided remote support to customers experiencing technical difficulties.
  • Responded to customer complaints and concerns in an efficient manner.
  • Processed payments for orders accurately and efficiently.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Conducted follow-up calls with customers to ensure their satisfaction with services provided.
  • Monitored system performance, troubleshot network problems, and maintained hardware and software inventory.

Guest Service Agent

Motel 6
Sacramento
01.2021 - 01.2022
  • Answered inquiries about hotel services, facilities and local attractions.
  • Registered guests into the computer system accurately and efficiently.
  • Processed guest payments quickly and efficiently.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Handled cash transactions accurately while adhering to established accounting practices.

Logistics Shipping Lead

World Class Distribution
Stockton, CA
08.2017 - 12.2021
  • Reviewed and updated shipping schedules to ensure timely delivery of product.
  • Coordinated with warehouse personnel to arrange pick-up times for shipments.
  • Maintained records of document control activities including version tracking, review cycles, archival dates.
  • Received and unpacked incoming goods and supplies, verifying quantities against invoices or other documents.
  • Organized products for efficient delivery by loading and unloading trucks in an orderly fashion.
  • Maintained cleanliness of work area, including sweeping floors and emptying trash containers.
  • Assisted in the preparation of orders for shipment, ensuring that all items are correctly labeled and packaged according to company policy.
  • Processed paperwork associated with shipments including bills of lading, packing lists and customs documentation when required.

Education

Associate of Business Administration -

City College of San Francisco
San Francisco, CA
03-2010

Skills

  • Contents Verification
  • Quality Control
  • Logistics Coordination
  • Delivery Scheduling
  • Microsoft Excel and PowerPoint
  • Microsoft Outlook
  • Product Knowledge
  • Data Collection
  • Paperwork Processing
  • Critical Thinking
  • Call Center Operations

Timeline

Remote Customer Support Agent

Powur PBC
01.2022 - 01.2024

Guest Service Agent

Motel 6
01.2021 - 01.2022

Logistics Shipping Lead

World Class Distribution
08.2017 - 12.2021

Associate of Business Administration -

City College of San Francisco

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Gesselle Givens