Gessica Hinkle
Weatherford,TX
Summary
Proactive Administrative Professional, experienced in team collaboration and customer service. Recognized for attention to detail, and effective communication with patients. Ready to contribute to a dynamic environment focused on customer service-based care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registration Clerk
Surepoint Emergency Center
Weatherford, Texas
04.2025 - Current
- Processed patient registrations efficiently and accurately.
- Validated insurance information for incoming patients.
- Assisted patients with completing registration forms and documentation.
- Maintained confidentiality of patient records in compliance with regulations.
- Communicated effectively with patients and healthcare staff daily.
- Organized and filed patient records to ensure easy access.
- Ensured fee collection and provided receipts for services rendered.
- Answered incoming calls from patients seeking information about services offered by the facility.
Care Navigator
Connections Wellness Group
Willow Park, TX
07.2023 - 04.2025
- Oversaw all front office daily operations, encompassing a multi-phone line, appointment scheduling, insurance coordination, billing, and clinician assistance, serving as a patient advocate for complaint resolution.
- Administered and categorized digital and paper-based filing systems for patient records.
- Employed analytical skills to detect workflow inefficiencies and suggest process optimizations.
- Ensured clean and therapeutic lobby environment for patients.
- Addressed patient inquiries while prioritizing exceptional customer service as core business value.
Home Cleaner
Bluebonnet Cleaning Services
Weatherford, Texas
10.2021 - 04.2023
- Performed post-cleaning inspections to ensure client satisfaction.
- Communicated effectively with clients regarding their needs and concerns.
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
High School Diploma -
Crosstimbers Academy
Weatherford, TX04-2021
Some College (No Degree) - Buisness
Tarrant County College
Fort Worth, TXSkills
- Analytical thinking
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Conflict resolution
- Customer service and cash handling
- Strong work ethic
Certification
BLS Certification
Timeline
Registration Clerk
Surepoint Emergency Center
04.2025 - Current
Care Navigator
Connections Wellness Group
07.2023 - 04.2025
Home Cleaner
Bluebonnet Cleaning Services
10.2021 - 04.2023
High School Diploma -
Crosstimbers Academy
Some College (No Degree) - Buisness
Tarrant County College