Gessica Vargas
Lauderhill
Summary
Customer Outreach Specialist with expertise in new home sales and effective communication strategies to enhance buyer experiences. Demonstrated ability to manage high call volumes and coordinate successful home tours, fostering team collaboration and utilizing Salesforce for operational efficiency. Bilingual in English and Spanish, dedicated to exceeding client expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Outreach Specialist New Home Developer
Minto Communities
07.2019 - Current
- Provide high-touch support to prospective homebuyers across multiple communities, guiding them through the sales journey with professionalism and warmth.
- Manage call volume, respond to digital inquiries, and coordinate home tours with licensed sales agents.
- Maintain detailed sales and appointment logs for weekly management reporting.
- Collaborate with cross-functional teams to streamline communication between sales, construction, and operations.
- Apply in-depth product and community knowledge to match buyers with ideal homes.
Business Administrator & Facility Manager Inbound/Outbound Sales & Customer Support Center
PCS CC LLC / ProCall
02.2001 - 04.2019
- Oversaw day-to-day call center operations across various service campaigns including mortgage, healthcare, education, and tech support.
- Led hiring, payroll processing, vendor payments, and campaign implementation.
- Managed human resources functions and collaborated with CPA/accounting teams.
- Handled escalations, client relationships, and ensured KPI targets were met.
- Directed multi-site facility management and operational efficiency projects.
Education
Associate of Applied Science - Real Estate Sales Associate
Florida Gold Coast School
Tamarac, Forida04-2023
Bachelor’s Degree - Business Administration
Universidad UTESA
Santo Domingo, Dominican Republic01.2004
Skills
- New home sales and real estate expertise
- Sales strategy development
- Customer relationship management
- Effective communication skills
- Team collaboration
- Salesforce proficiency
- Community outreach initiatives
- Bilingual (English/Spanish)
- Objection handling techniques
- Team leadership and training
- Lead qualification and appointment management
- Organized and detail-oriented approach
- Problem solving and critical thinking
- Microsoft 365 applications
- QuickBooks software proficiency
- ADP payroll systems
Certification
Language Line Services Certified Interpreter – Medical, Legal, Emergency & Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
I’m a proud mother of two remarkable boys and the wife of a dedicated entrepreneur. I’ve passionately supported my sons’ growth both academically and athletically, and I’m incredibly proud to see them thriving—especially in baseball and golf, where they continue to surpass expectations.
Alongside my role as a motivator and caregiver, I’ve committed to leading by example. I’ve invested deeply in my health and well-being, not just to reach a healthy weight, but to transform my entire lifestyle. This journey has awakened new goals within me and opened doors to personal growth—physically, emotionally, and beyond.
Timeline
Customer Outreach Specialist New Home Developer
Minto Communities
07.2019 - Current
Business Administrator & Facility Manager Inbound/Outbound Sales & Customer Support Center
PCS CC LLC / ProCall
02.2001 - 04.2019
Associate of Applied Science - Real Estate Sales Associate
Florida Gold Coast School
Bachelor’s Degree - Business Administration
Universidad UTESA
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