Gessy Etienne
Lake Worth
Summary
Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Comcast
01.2024 - 11.2025
- Facilitated customer inquiries to provide tailored product recommendations and solutions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Leveraged CRM systems to track leads, manage customer interactions, and enhance follow-up strategies.
- Collaborated with marketing teams to align sales strategies with promotional campaigns and initiatives.
- Conducted market research to identify trends, optimize sales approaches, and expand target demographics.
Licensed Medicare Agent
MediGap Life
10.2020 - 12.2023
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Demonstrated strong understanding of industry trends and competitive landscape.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
- Participated in ongoing training programs related to job duties or responsibilities.
Sales Representative
Diamond Tool Store
01.2017 - 09.2020
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
Banker
Wells Fargo Bank, N.A.
05.2013 - 01.2017
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Generated monthly reports detailing performance metrics for senior management review.
- Researched market trends to identify opportunities for product development or improvement.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education
General Studies
Palm Beach State College
Lake Worth, FL05.2010
Skills
- Competitor Research
- Process Improvement
- Customer Needs Assessment
- Lead Generation
- Customer Service
- Strategy Development
- Strategic Planning
- Inbound sales
Languages
French
Professional
Education and Training
other
Timeline
Inbound Sales Representative
Comcast
01.2024 - 11.2025
Licensed Medicare Agent
MediGap Life
10.2020 - 12.2023
Sales Representative
Diamond Tool Store
01.2017 - 09.2020
Banker
Wells Fargo Bank, N.A.
05.2013 - 01.2017
General Studies
Palm Beach State College