Gessyca Hernandez
Summary
Highly skilled and dedicated professional with a diverse background in healthcare administration, customer service, and laboratory operations. Strong organizational and communication skills with a focus on providing exceptional patient care and ensuring compliance with policies and procedures. Proficient in managing lodging accommodations, financial assistance applications, and coordinating resources for families in need. Experienced in maintaining accurate records, coordinating parking programs, and facilitating patient access to online portals. Committed to delivering high-quality service and building positive relationships with patients, caregivers, and healthcare professionals.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
Memorial Sloan Kettering Cancer Center
02.2022 - Current
- Act as a primary point for lodging accommodations to international and national patients at Ronald McDonald House or hotels.
- Review R.M.H. policies and information to ensure compliance and updated knowledge for new and established patients.
- Maintain a daily log of reservations in an Excel database, ensuring accuracy and timely updates.
- Review monthly lodging invoices, ensuring completeness and accuracy of charges.
- Track R.M.H. lodging expenses, maintaining accurate records for budgeting and financial management.
- Provide financial assistance applications to families in need, offering support and guidance through the process.
- Prepare and compiled completed applications along with supporting documents for submission to the finance department.
- Communicate application status to families, promptly notifying them regarding approval or denial.
- Collaborate with social work department to identify additional resources and assistance programs for families.
- Enroll families in the pediatric parking program, guiding them through the registration process and ensuring completion of necessary forms.
- Input parking records from the previous day into the Daily Parking Log, maintaining accurate and up-to-date information
- Review monthly invoices from the parking garage to verify the accuracy of charges and ensure compliance with contractual agreements.
- Prepare check requests to pay for the monthly parking invoice and coordinated with the finance department to process payments in a timely manner.
- Provide Southwest vouchers to PFS Approved patients twice a year, offering travel assistance for eligible individuals.
- Maintain a comprehensive record of patient voucher requests, tracking usage and ensuring accurate reporting.
- Send portal invitations to patients or caregivers who expressed interest in accessing the patient portal.
- Obtain portal consent from patients who wished to grant access to their caregivers, explaining the benefits and responsibilities involved.
- Maintain meticulous records of consent, tracking verbal or rewritten consent for accurate documentation.
Medical Lab Assistant
Memorial Sloan Kettering Cancer Center
01.2020 - 02.2022
- Reviewed requisitions and order entry to ensure the accuracy of corresponding specimens, verifying proper identification and data entry.
- Demonstrated expertise in centrifuging and aliquoting specimens for testing, following established protocols and maintaining sample integrity.
- Prepared specimens for transfer to other laboratories, adhering to strict guidelines and ensuring proper labeling and packaging.
- Conducted training sessions on laboratory SOPs, ensuring staff members were knowledgeable and compliant with safety regulations.
- Provided assistance to patients, physicians, and nurses regarding test inquiries, results, and laboratory procedures, delivering exceptional customer service and resolving issues effectively.
Front Desk Coordinator
Madison Dermatology
08.2017 - 01.2020
- Organized schedules and agendas of physicians, optimizing their time management and facilitating efficient patient care.
- Greeted and registered an average of 50-60 patients per day, ensuring accurate and timely registration process..
- Efficiently managed multiple phone lines for 6 different physicians, answering inquiries, scheduling appointments, and providing assistance.
- Explained and collected medical and cosmetic consent forms from patients, ensuring they fully understood the procedures and their consent was obtained.
- Managed scheduling of Mohs surgeries, coordinating with physicians, patients, and operating room staff to ensure smooth and timely procedures.
- Assisted patients with external physician referrals, coordinating appointments and sharing necessary medical information.
Client Service Specialist
Glendale Dermatology
02.2016 - 08.2017
- Acted as a translator for non-English speaking patients, facilitating effective communication between patients and healthcare providers.
- Implemented a filing system during the transition to electronic medical records, organizing and maintaining patient records in an efficient and accessible manner.
- Collected Medicare annual deductibles and copay/coinsurance payments from patients, ensuring compliance with billing requirements.
- Responsible for tallying the day sheet, reconciling and documenting financial transactions for the day.
- Implemented quality communication, customer support, and product representation for each client, maintaining a professional and service-oriented approach.
Receptionist
Juva Skin & Laser
07.2014 - 02.2016
- Collected patient demographics, medical history, insurance information, and medical fees, ensuring accurate and up-to-date records.
- Thoroughly verified commercial, Medicaid, and Medicare insurance coverage, ensuring accurate billing and reimbursement processes.
- Requested patient's medical records from other healthcare providers as needed, facilitating comprehensive and coordinated care.
- Confirmed patient appointments via phone calls, ensuring accurate scheduling and reducing no-show rates.
Education
Bachelor of Arts - International and Intercultural Communications
CUNY - Baruch College
New York, NY05.2022
Associate of Arts - Communication Studies
CUNY - LaGuardia Community College
Queens, NY05.2018
Skills
- Information Transmission & Distribution
- Basic Computer Literacy
- Excellent Communication Skills
- Cross-departmental Communication
- Patient Needs Analysis
- Data entry
- Electronic Medical Record Maintenance Email and Phone
- Exceptional Customer Service Skills
- Patient Safety Maintenance
- Patient Scheduling Experience
- Maximum HIPPA Compliance
- Cultural Awareness & Sensitivity
- Active Listening
- Adaptable Time Management
- Professional Work Ethic
Spanish
Native speaker
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Services Coordinator
Memorial Sloan Kettering Cancer Center
02.2022 - Current
Medical Lab Assistant
Memorial Sloan Kettering Cancer Center
01.2020 - 02.2022
Front Desk Coordinator
Madison Dermatology
08.2017 - 01.2020
Client Service Specialist
Glendale Dermatology
02.2016 - 08.2017
Receptionist
Juva Skin & Laser
07.2014 - 02.2016
Bachelor of Arts - International and Intercultural Communications
CUNY - Baruch College
Associate of Arts - Communication Studies
CUNY - LaGuardia Community College
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