Timeline
Work History
Overview
Education
Skills
Summary
Generic

Getachew Deres

SeaTac,WA

Timeline

Bachelor of Science - Informatics

University of Washington
06.2025 - 06.2027

IT Help Desk Technician

Highline College
07.2024 - 04.2025

Passenger Service Agent and ramp side seucrity

G2 Secured Staff
05.2023 - Current

Associate of Arts - Computer Science

Highline College
03.2023 - 06.2025

Security Officer

Hilton Hotel
03.2020 - 04.2022

Work History

Passenger Service Agent and ramp side seucrity

G2 Secured Staff
05.2023 - Current
  • Assisted passengers with check-in processes and boarding procedures.
  • Managed luggage handling and ensured proper tagging for efficient transport.
  • Coordinated with airline staff to resolve passenger inquiries
    and concerns.
  • Assisting passengers from the inbound and outbound flights.
  • Facilitated communication between passengers and ground services team.
  • Checked in passengers, assigned seats.
  • Greeted passengers and assisted with their inquiries.
    Assisting minor passengers when they are traveling alone.
  • Escorted handicapped passengers from terminal to aircraft.
  • Monitored security and maintained operational protocols in the jet bridges.

IT Help Desk Technician

Highline College
07.2024 - 04.2025
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.

Security Officer

Hilton Hotel
03.2020 - 04.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergencies to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and on foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Science - Informatics

University of Washington
Seattle, WA
06.2025 - 06.2027

Associate of Arts - Computer Science

Highline College
DesMoines, WA
03.2023 - 06.2025

Skills

  • Excellent communication skills,
    strong multitasking ability, bilingual
    proficiency in English and Amharic,
    exceptional customer service skills,
    ability to remain calm under
    pressure, proficient in handling
    administrative tasks efficiently,
    ability to prioritize tasks effectively,
    customer service, proficient in using
    office equipment and computer
    software (if applicable),
    programming languages, strong
    interpersonal skills for effectively
    interacting with clients and
    colleagues
  • Security screenings
  • Passenger ramp assistance
  • Problem-solving
  • Customer service

Summary

Highly-motivated employee with desire
to take on new challenges. Strong work
ethic, adaptability, and exceptional
interpersonal skills. Adept at working
effectively unsupervised and quickly
mastering new skills.

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Getachew Deres