Gethsemane Rodriguez
Edinburg,TX
Summary
Motivated and dedicated professional with 8+ years of work experience, possessing a strong understanding of customer communications and ensuring customer satisfaction. Applying skills and expertise to contribute to the success of your company. Recognized by colleagues for a focused approach, consistently striving to assist your organization in achieving its objectives.
Overview
9
9
years of professional experience
Work History
Night Auditor
CASTLE HOSPITALITY LTD
10.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Supervisor/Manager on Duty
Driftwood Hospitality Management
10.2021 - 09.2022
Front Desk Receptionist
Marriott International, Inc.
01.2020 - 03.2020
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
BARISTA
Starbucks Coffee Company
09.2018 - 06.2019
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items
- Take customer orders and convey them to other employees for preparation
- Take out garbage
- Weigh, grind, or pack coffee beans for customers
- Wrap, label, or date food items for sale
- Create signs to advertise store products or events
- Demonstrate the use of retail equipment, such as espresso machines
- Set up or restock product displays
- Prepare or serve menu items, such as sandwiches or salads
SALES ASSOCIATE
Sally Beauty Supply
03.2018 - 08.2018
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Ticket, arrange and display merchandise to promote sales
- Clean shelves, counters, and tables
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
SALES ASSOCIATE
Walmart Inc
05.2016 - 09.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Clean shelves, counters, and tables
Education
High School Diploma - Business Software
JAMES PACE HIGH SCHOOL
Brownsville, TX06.2018
Skills
- Cashier
- POS
- Customer Service
- Microsoft Office
- Cash Handling
- Bilingual
- Word
- Data Entry
- Cleaning
- Custodial Experience
- Sanitation
- Coffee Experience
- Writing Skills
- Word Processing
- Barista Experience
- Host/Hostess
- Guest services
- Computer skills
- Front desk
- Food service
- Serving
- Merchandising
- Hospitality
- Cash register
- Typing
- Leadership
- Accounting
- Office management
- Documentation review
- Sales
- Organizational skills
- Phone etiquette
- Hotel experience
- Spanish
- English
- Accounts payable
Additionalinformation
Spanish, Fluent in Reading, Writing & Speaking, True
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Scheduling, Proficient, 06/01/22
- Written communication, Proficient, 06/01/22
- Verbal communication, Proficient, 06/01/22
- Medical receptionist skills, Proficient, 06/01/22
Timeline
Night Auditor
CASTLE HOSPITALITY LTD
10.2023 - Current
Front Desk Supervisor/Manager on Duty
Driftwood Hospitality Management
10.2021 - 09.2022
Front Desk Receptionist
Marriott International, Inc.
01.2020 - 03.2020
BARISTA
Starbucks Coffee Company
09.2018 - 06.2019
SALES ASSOCIATE
Sally Beauty Supply
03.2018 - 08.2018
SALES ASSOCIATE
Walmart Inc
05.2016 - 09.2016
High School Diploma - Business Software
JAMES PACE HIGH SCHOOL
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