Knowledgeable Case Manager experienced in coordinating care for the homeless individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
22
22
years of professional experience
Work History
Case Manager
The School District Of Palm Beach County
10.2022 - 06.2024
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Participated in community events to promote services and engage with public.
Monitored program performance and outcomes for successful delivery of services.
Conducted community workshops to promote different programs and educate public on available services.
Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Developed and implemented training programs for staff.
Conducted outreach activities to engage local stakeholders in programs.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Community Language Facilitator
The School District Of Palm Beach County
12.2004 - 10.2022
Conducted regular parent-teacher conferences, providing updates on student progress and discussing areas for improvement.
Facilitated language immersion experiences, promoting cultural understanding and real-life application of language skills.
Collaborated with fellow facilitators to share best practices and improve overall teaching effectiveness.
Supported special needs students with tailored strategies, ensuring their success in mastering language concepts.
Interpreted conversations between foreign language-speaking clients and others.
Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Interpreted spoken and written languages other than English and vice versa.
Reviewed, edited and proofread translated documents for accuracy.
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Collaborated with team to translate series of documents from English to other languages.
Attended training programs to improve professional knowledge and interpretation skills.
Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Social Worker
Glades Community Development Center
09.2004 - 12.2004
Updated client documentation for accurate, compliant and current records.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Paraprofessional
Orange County School District
01.2002 - 06.2003
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Helped teacher prepare instructional material and displays.
Primary Teacher & Team Leader at The School District of Palm Beach County / Pioneer Park Elementary SchoolPrimary Teacher & Team Leader at The School District of Palm Beach County / Pioneer Park Elementary School