Summary
Overview
Work History
Education
Skills
Languages
Websites
Volunteer
References
Timeline
Generic

Getrude Vambe

Harare

Summary

Passionate, motivated, adaptable, qualified and registered social worker with a passion for making a positive impact in the lives of the vulnerable members of the community. Experienced in administration support.

Overview

17
17
years of professional experience

Work History

Personal Assistant to Corporate Services Director

TelOne
Harare
05.2020 - Current
  • Assisting the Corporate Services Director in the day-to-day running of the office and personal life by offering high-quality secretarial and office administration support and services.
  • Board papers compilation.
  • Preparation of executive interview packs and interview reports.
  • Planning and managing the diary, events, and departmental meetings.
  • Compiling and typing departmental reports, and many different correspondences, in the Corporate Services office.
  • Assisting in conducting interviews and maintaining a systematic filing system for the office.
  • Compiling Executive Payroll submissions.
  • Screening and redirecting calls and visitors.
  • Dealing with highly confidential issues of the Corporate Services Director's Office.
  • Making travel arrangements.
  • Working with the MD's office in planning for countrywide staff engagement sessions.
  • Coordinating interviews and preparing interview packs.
  • Provides historical reference by developing and utilizing filing and retrieval systems, and recording meeting discussions.
  • Maintains office supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying the receipt of supplies.
  • Ensures continuous operation of equipment by completing preventive maintenance requirements, following the manufacturer's instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
  • Assisting the Public Relations and Legal departments in hosting functions and various stakeholders, including Board Members, Government Officials, and Intonations Delegates.

Student Intern

Ministry of Public Service, Labour & Social Welfare (Refugees)
05.2021 - 08.2021
  • Played an advocacy role in providing and ensuring non-discriminatory access to social services for refugees and asylum seekers.
  • Facilitation of Civil Registration.
  • Provide counseling depending on the case.
  • Follow up on mental and physical health cases, and referral to specialist services.

Call Center Agent

TelOne
09.2017 - 05.2020
  • Attend to client through calls, Email and social media platforms such as Facebook, WhatsApp, Live chart providing accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services

Executive Secretary

Zimbabwe Consolidated Diamond Company / Marange Resources
Harare
01.2016 - 06.2016
  • Provide general secretarial and administration support to senior managers and executives. Organize external and internal meetings, and take minutes.
    • Screening and redirecting all calls and visitors.
  • Managing the diary, scheduling meetings and appointments, and reminding the executives of important tasks and deadlines.
  • Make travel arrangements, including flights, accommodation, transport, and fuel.
  • Implementing and maintaining procedures and administrative systems.
  • Ensuring the availability of all office supplies
  • Managing databases and filing systems.
  • Taking minutes, typing, compiling, preparing reports, and presentations, and drafting correspondence such as emails and letters. Managing junior staff.
  • Managing the company executive accommodation premises.
  • Assist the public relations office during functions.

Secretary

Zimbabwe Consolidated Diamond Company / Marange Resources
Harare
01.2015 - 12.2015
  • Handling all calls and emails by responding, passing on messages, or highlighting them for the Chief Operations Officer's attention.
  • Diary management and meeting planning.
  • Receiving ministerial visitors, following proper protocols, itinerary management, and meal planning.
  • Make travel arrangements, including flights, accommodation, transport, and fuel.
  • Implementing and maintaining procedures and administrative systems.
  • Ensure the availability of all office supplies.
    Managing databases and filing systems

Receptionist

Zimbabwe Consolidated Diamond Company
Harare
05.2011 - 12.2014
  • Operating the switchboard.
  • Management of the front office involves screening and redirecting all calls and visitors, ensuring that all visitors follow security procedures.
  • Implementing and maintaining procedures/administrative systems
  • Ensure the availability of all office supplies.
    Managing databases and filing systems

Secretary/ Receptionist

Mawere & Sibanda Legal Practitioners
02.2008 - 12.2008

Secretary/ Receptionist

Mawere & Sibanda Legal Practitioners
Harare
02.2008 - 12.2008

Education

Postgraduate Diploma - Social Work

Women's University in Africa

Bachelor of Science Honors degree - Sociology and Gender Studies

Women's University in Africa

International Computer Driving License -

Skills

  • Hard working individual committed to excellence
  • Enthusiastic, energetic and a great team player
  • Great communication skills with Active Listening
  • Counseling Skills and Advocacy and boundary setting
  • Emotional Intelligence, Patient and empathetic
  • Computer literate
  • Strong organizational skills
  • Cultural competence and diversity sensitivity
  • Documentation and record-keeping
  • Scheduling and calendar management
  • Clerical Support
  • Correspondence Management
  • Word Processing
  • Excellent interpersonal abilities
  • Excellent listener
  • Active listening skills
  • Project Support
  • Administrative Support
  • Data Entry
  • Fast Learner
  • Outstanding organizational skills
  • Great critical thinking skills
  • Database entry
  • Documentation And Reporting
  • Superb problem-solving abilities

Languages

Shona
First Language
English
Proficient (C2)
C2

Volunteer

VaTonatsa Foundation 2019 to date

· Helped raise funds and resources as well as activities the vulnerable children in the community for so that they get a chance at life, education and much more.

With love Foundation (Soup Kitchen) July 2016 to December 2017

· Assisted in providing free, healthy, nutritious and appetizing meals for homeless and underprivileged individuals and families, and the working and non-working members of the community. Offered help with cooking or any other kitchen help needed such as cleaning. We also offered mental health support.

References

References available upon request.

Timeline

Student Intern

Ministry of Public Service, Labour & Social Welfare (Refugees)
05.2021 - 08.2021

Personal Assistant to Corporate Services Director

TelOne
05.2020 - Current

Call Center Agent

TelOne
09.2017 - 05.2020

Executive Secretary

Zimbabwe Consolidated Diamond Company / Marange Resources
01.2016 - 06.2016

Secretary

Zimbabwe Consolidated Diamond Company / Marange Resources
01.2015 - 12.2015

Receptionist

Zimbabwe Consolidated Diamond Company
05.2011 - 12.2014

Secretary/ Receptionist

Mawere & Sibanda Legal Practitioners
02.2008 - 12.2008

Secretary/ Receptionist

Mawere & Sibanda Legal Practitioners
02.2008 - 12.2008

Postgraduate Diploma - Social Work

Women's University in Africa

Bachelor of Science Honors degree - Sociology and Gender Studies

Women's University in Africa

International Computer Driving License -

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Getrude Vambe