Hi, I’m
Tykara Oliver
Summary
Currently furthering 15 years of firsthand experience in being a personable IT Project management professional with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping of Inventory, as well as network status and changes.
Overview
12
years of professional experience
Work History
HHD Aviation
Field Assistant IT Project Manager
10.2022 - 09.2023
Job overview
- Traveled to various states and cities to Deploy or replace existing and additional PC's for newly acquired PSI Testing Centers, ensuring the site as a whole is in compliance with PSI, FAA, and HHD regulations
- Worked 1st, 2nd, and 3rd shift hours to meet deadlines and minimize on test taking down time for testing center
- Updated and maintained computer inventory and equipment Daily
- Supported and resolved various Network configuration as well as, LAN/WAN, VoIP telephone, biometric, and AV systems connections issues.
Alnylam Pharmaceuticals
Desktop Support Analyst L2
05.2022 - 09.2022
Job overview
- Utilize multiple diagnostic software tools within a Windows 10/Mac OS environment to identify, and analyze, technical issues, while advising and providing workable timelines for quick resolutions
- Provided onboarding support for all incoming employees, including imaging their company provided Windows/Mac laptop, using JAMF/Windows PXE Boot Servers, as well as the personalized desktop configuration
- Analyze user requests, requirements, and service tickets via Service Now, assess feasibility, and provide a response and resolution to a multitude of technical issues
- Assessed Track/ report all relevant changes to the status, assignments, conditions, repairs, maintenance, and location of all Alnylam IT assets
- Recommended and implemented corrective solutions, for a multitude of hardware, software, and network administration issues for all US end-users located on-site as well as remote.
Wacoal Europe & Eveden Inc.
US IT Project Manager
09.2020 - 04.2022
Job overview
- Performed as the sole IT support analyst for remote and on-site triage, diagnosis, and resolution of complex mobile, desktop systems, Active Directory, and network issues and needs for end-users located throughout the USA and Canada
- Provided and maintained support for the sole US Distribution Center satisfying orders for all US and Canadian Customers (i.e., Nordstrom, Macy's, Amazon, and a plethora of Mom/Pop Shops)
- Ensured successful implementation of all IT projects by, and within the given deadline and budget
- Performed root cause analysis on recurring issues through collaboration with multiple Stakeholder teams and collaborated with vendors to build two additional Assembly Lines and accompanying scanning/packaging stations.
SMALL BUSINESS ADMINISTRATIONFOCE
FIELD IT SPECIALIST
11.2018 - 01.2019
Job overview
- Provided Onsite/Field technical support to all assigned Field Disaster Recovery Centers/Tents (DRCs) built throughout cities across the Florida Pan Handle, servicing Survivors that had been devastated by Hurricane Michael
- Configured, installed, and supported all computers, printers, scanners, and mobile Hotspots for mobile and stationed DRCs
- Recollected, and reinstalled, and implemented same support at new DRC/tent location.
D.G. Networks
JR. Network Engineer/IT Project Consultant
08.2011 - 08.2020
Job overview
- Lead Project Manager in implementing all Classroom and office Electrical, Telecommunication, and all Active Directory/Network Access needs that help to provide a technologically advanced learning and work environment
- I.T Project Manger overseeing the technical evolution of Codman Academy Charter Public School that provided all classroom/office Electrical, Telecommunication, and Network Access needs to become a 9 – 12th grade Charter Public School to a K – 12th grade institution of secondary education
- Troubleshot complex Technical issues.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Imaged, configured and maintained the efficiency of all Staff, and Student laptops contoured to the specifications and needs of each organization/Educational institutions
- Provided AV support throughout School Sponsored Performances.
Simmons University
Technical Support Analyst II
04.2017 - 11.2018
Job overview
- Configured, updated, and deployed over four hundred work machines in under a month
- Provided Tier 2 technical support for clients through phone calls, chats, email messages, as well as desk side appointments
- Team Lead for organizing, all Audio, Visual, and technical support requests for assigned campus-wide meetings, conferences, and events
- Rotated Asset managerial duties regarding all Simmons IT assets: Tracked, Recycled, and reconciled all Inventory discrepancies
- Trained, motivated, delegated tasks, and evaluated all IT Department Interns, and Part-time team members.
Education
Year Up inc.
Information Technology
07.2009
University Overview
- Only Female out of thirty-four students to choose IT track within my second floor Cohort.
- Won the Chris Mello Award for Leadership.
- Awarded the 6-month firsthand experience at Harvard Business School Helpdesk Internship. Hired as a full-time contractor for Harvard Business School Helpdesk, the Monday after I graduated Year Up program.
- GPA: 3.6
SheepsHead Bay High School
General Studies
06.2003
University Overview
- Optionally attended school from 7:30am – 3:30pm M-F, replaced lunch with a class.
- Optionally attended Night School, Summer school, and Saturday School.
- Worked an evening part-time job at Brookdale Hospital as a Patient access representative.
- Graduated in 3 years, instead of your typical 4.
- GPA: 3.4
Skills
- IT Project Management
- Assessing risks
- Recruiting
- Managing Vendors
- Monitoring budgets
- Deadlines for various IT Project
- Active Directory
- Fortinet Firewall policy configuration
- Remote Support tools eg, Microsoft Remote Desktop, Real VNC viewer, and Fixmeit
- Windows
- Macintosh OS platforms
- Integrated software applications eg, MS Office 365
- Experienced in Azure DevOps Sever
- Invoice Processing
- Equipment Troubleshooting
- Data Entry
- Spreadsheet Development
- Switchboard Operation
- Bookkeeping
- Attention to Detail
- Event and Activity Planning
- Strategic Planning
- [Software] Proficient
- Team Collaboration
- Staff Training
- Process Monitoring
- Inventory Assessment
- Staff Supervision
- Document Typing and Formatting
- Google Drive
- Customer Communication
- Record Sorting and Filing
- Problem-Solving
- Expense Reports
- Microsoft Office
- Materials Organization
Timeline
Field Assistant IT Project Manager
HHD Aviation
10.2022 - 09.2023
Desktop Support Analyst L2
Alnylam Pharmaceuticals
05.2022 - 09.2022
US IT Project Manager
Wacoal Europe & Eveden Inc.
09.2020 - 04.2022
FIELD IT SPECIALIST
SMALL BUSINESS ADMINISTRATIONFOCE
11.2018 - 01.2019
Technical Support Analyst II
Simmons University
04.2017 - 11.2018
JR. Network Engineer/IT Project Consultant
D.G. Networks
08.2011 - 08.2020
Year Up inc.
Information Technology
SheepsHead Bay High School
General Studies
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