Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gety Nizokatova

Brooklyn,NY

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Hostess

Lana
03.2023 - 05.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Front Desk Receptionist

Irina
02.2022 - 10.2022
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Resolved service-related problems and documented actions in system.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Sales Consultant

Polina
09.2021 - 01.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Maximized customer retention by resolving issues quickly.
  • Trained and mentored new sales representatives.

Manager's Assistant

Anastasia
08.2019 - 10.2021
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Performed research to collect and record industry data.

Education

Associate of Arts - Hospitality

RosNOU
Moscow, Russia
06.2022

Skills

  • Reservations Management
  • Complaint Handling
  • Customer Service
  • Guest Complaint Resolution
  • Guest Engagement
  • Server Support
  • Event Planning
  • Payment Processing
  • Reservation Management
  • Reservation Coordination
  • Guest Relations
  • Guest Seating
  • Group Reservations Management

Languages

Russian
Native or Bilingual
English
Professional Working

Timeline

Hostess

Lana
03.2023 - 05.2023

Front Desk Receptionist

Irina
02.2022 - 10.2022

Sales Consultant

Polina
09.2021 - 01.2022

Manager's Assistant

Anastasia
08.2019 - 10.2021

Associate of Arts - Hospitality

RosNOU
Gety Nizokatova