Amir Arroyo
San Diego,CA
Overview
10
10
years of professional experience
Work History
Server
Island Prime
San Diego, CA
08.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
- Implemented feedback from customers to improve service quality and menu offerings.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server/Bartender
Yard House
San Diego, CA
01.2015 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted in opening new restaurants in different cities by training new hires and providing an overview of the company's culture.
Server
Searsucker
San Diego, CA
05.2017 - 03.2020
- Coordinated with event planners for private dining arrangements and special events.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Accurately recorded orders in POS system while providing excellent customer service.
- Informed customers of daily specials and signature menu items.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Addressed and resolved customer complaints with professionalism and patience.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Participated in regular staff meetings and training sessions to improve service standards.
Education
High School Diploma -
Point Loma High School
Skills
- Bilingual (English/Spanish)
- Customer Service
- Adaptability
- Problem Solving
- POS Terminals (DASH, Aloha, Toast)
- Communication
- Order accuracy
- Customer feedback, guest relations, conflict resolution
- Guest relations
- Conflict resolution
Timeline
Server
Island Prime
08.2023 - Current
Server
Searsucker
05.2017 - 03.2020
Server/Bartender
Yard House
01.2015 - 12.2024
High School Diploma -
Point Loma High School