Summary
Overview
Work History
Skills
Timeline
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Geva Hawkins

Morrisville,United States

Summary

Restaurant Manager with over 8 years of experience in the hospitality industry, adept at leading teams to achieve operational excellence and enhance customer satisfaction. Demonstrates expertise in inventory management, staff training, and compliance with health and safety regulations, consistently optimizing processes to reduce costs and improve service delivery. Committed to developing a team-oriented environment and leveraging sales strategies to drive business growth.

Overview

9
9
years of professional experience

Work History

Bar Manager

Bonefish Grill
Raleigh, North Carolina
02.2025 - Current
  • Collaborated with kitchen staff to create pairings for food and beverages.
  • Monitored staff performance to ensure high service standards and efficiency.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Bar Manager

Carolina Ale House
Durham, United States
09.2022 - 02.2025
  • Pioneered new inventory management techniques, significantly reducing waste.
  • Developed creative solutions to streamline bar operations and improve efficiency.
  • Maintained a clean and organized environment.
  • Enforced strict compliance with alcohol regulations and safety standards.
  • Anticipated industry trends, adapting bar offerings to meet evolving customer preferences.
  • Optimized bar operations, achieving top LBW inventory for two consecutive years with under 0.1% loss.
  • Minimizing waste and overall costs.
  • Created a team-oriented environment, promoting open communication and knowledge sharing.
  • Worked closely with staff to implement process improvements.

Front of House Manager

Carolina Ale House
Cary, United States
06.2020 - 08.2022
  • Streamlined host and server operations, boosting staff efficiency and guest satisfaction.
  • Implemented cost-effective scheduling, maintaining service excellence.
  • Promoted strong team dynamics through regular training sessions and open communication channels.
  • Mentored new hires, accelerating their integration and productivity.
  • Ensured compliance with health and safety regulations.
  • Created an engaging and welcoming work environment.

Shift Lead

Carolina Ale House
Cary, United States
10.2019 - 05.2020
  • Led shift operations, ensuring smooth service flow and customer satisfaction.
  • Mentored new team members, fostering a collaborative work environment.
  • Introduced new training protocols, enhancing team performance and customer service standards.
  • Developed creative solutions to operational challenges.
  • Created a positive work culture, promoting team cohesion and employee satisfaction.
  • Provided guidance and support to staff, improving retention rates.
  • Spearheaded shift operations, ensuring seamless service delivery and elevated customer satisfaction.
  • Implemented innovative training protocols, driving team performance.

Server

Carolina Ale House
Fayetteville, United States
01.2017 - 10.2019
  • Delivered exceptional service, enhancing guest satisfaction.
  • Managed high-volume orders efficiently.
  • Consistently upsold menu items, boosting average check size.
  • Maintained accurate cash handling and precise order taking, minimizing errors.
  • Promoted strong teamwork, ensuring seamless service during peak hours.
  • Adapted quickly to menu changes, effectively communicating specials to patrons.
  • Mentored new servers, facilitating their integration into the team.
  • Resolved guest concerns promptly, turning potentially negative experiences into positive ones.

Host

Carolina Ale House
Fayetteville, United States
04.2016 - 01.2017
  • Greeted and seated guests, ensuring a warm welcome.
  • Managed reservations and waitlists efficiently, enhancing customer satisfaction and table turnover.
  • Maintained accurate wait times and communicated effectively with kitchen staff.
  • Coordinated seating arrangements to optimize restaurant capacity.
  • Worked closely with servers and management to ensure smooth operations.
  • Assisted in training new hosts, improving team efficiency and guest experience.

Skills

  • Team Leadership
  • Conflict Resolution
  • Inventory Management
  • Customer Engagement
  • Time Management
  • Staff Training
  • Vendor Relations
  • Operational Efficiency
  • Beverage pairing
  • Drink recipe development
  • Cost control strategies
  • Effective communication

Timeline

Bar Manager

Bonefish Grill
02.2025 - Current

Bar Manager

Carolina Ale House
09.2022 - 02.2025

Front of House Manager

Carolina Ale House
06.2020 - 08.2022

Shift Lead

Carolina Ale House
10.2019 - 05.2020

Server

Carolina Ale House
01.2017 - 10.2019

Host

Carolina Ale House
04.2016 - 01.2017

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Geva Hawkins