Gevis Dickerson Jr
Sun City Center,FL
Summary
Results-driven leader with a passion for delivering exceptional customer service and driving team success. Experienced in coaching and motivating employees to exceed performance goals while ensuring a positive customer experience. Adept at optimizing operations, improving efficiency, and fostering a collaborative work environment. Seeking a Store Manager position at FedEx Office to leverage leadership skills and customer-focused strategies to enhance business performance and team development.
Overview
16
16
years of professional experience
Work History
Mail Carrier
USPS
03.2018 - Current
- Sort and distributed incoming mail to appropriate locations ensuring timely delivery
- Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner
- Handled confidential over 500 packages and time sensitive letters
- Performed routine maintenance on sorting equipment to ensure optimal performance
- Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
- Operated postage meter machines
Plant Supervisor
BELL NURSERY INC
11.2016 - 03.2018
- Designed and executed seasonal displays, incorporating creative elements like color schemes or themed arrangements
- Achieved consistent high ratings from customers through exceptional attention to detail and commitment to quality
- Trained new gardeners on best practices for planting, pruning, fertilizing
- Oversaw a team of 5 vendors and provide guidance to ensure efficient daily tasks completion
Live Nursery Specialist
Lowe's
02.2014 - 11.2016
- Sourced high-quality plants from local nurseries while negotiating competitive prices
- Educated clients on proper plant care techniques including watering schedules, pruning methods, disease prevention measures
- Maintained accurate records of plant inventory
- Trained over 15 new employees on horticultural techniques, equipment operation, and safety procedures
Lead Vendor (Supervisor)
Plant Partners, Inc
03.2009 - 02.2013
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service for 3 different locations
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Developed strong relationships with management, fostering partnerships for business growth opportunities
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Education
High School Diploma -
Midlothian High School
Midlothian, VA06-2007
Skills
- Schedule development
- Strategic planning
- Conflict resolution
- Team building
- Environmental education
- Package handling & Shipping
- Vehicle loading
- Leading teams
- Customer service
- Knowledge microsoft office
- Knowledge internet browsers
- Inventory
Accomplishments
June 2015
Top Sales Performer Specialists
July 2016
Red Vest Moment
Providing Outstanding Customer Service
Timeline
Mail Carrier
USPS
03.2018 - Current
Plant Supervisor
BELL NURSERY INC
11.2016 - 03.2018
Live Nursery Specialist
Lowe's
02.2014 - 11.2016
Lead Vendor (Supervisor)
Plant Partners, Inc
03.2009 - 02.2013
High School Diploma -
Midlothian High School
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