Gevis Dickerson Jr
Sun City Center,FL
Summary
Results-driven leader with a passion for delivering exceptional customer service and driving team success. Experienced in coaching and motivating employees to exceed performance goals while ensuring a positive customer experience. Adept at optimizing operations, improving efficiency, and fostering a collaborative work environment. Seeking a Store Manager position at FedEx Office to leverage leadership skills and customer-focused strategies to enhance business performance and team development.
Overview
16
16
years of professional experience
Work History
Mail Carrier
USPS
03.2018 - Current
- Sort and distributed incoming mail to appropriate locations ensuring timely delivery
- Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner
- Handled confidential over 500 packages and time sensitive letters
- Performed routine maintenance on sorting equipment to ensure optimal performance
- Maintained accurate records of all incoming and outgoing mail using computerized tracking systems
- Operated postage meter machines
Plant Supervisor
BELL NURSERY INC
11.2016 - 03.2018
- Designed and executed seasonal displays, incorporating creative elements like color schemes or themed arrangements
- Achieved consistent high ratings from customers through exceptional attention to detail and commitment to quality
- Trained new gardeners on best practices for planting, pruning, fertilizing
- Oversaw a team of 5 vendors and provide guidance to ensure efficient daily tasks completion
Live Nursery Specialist
Lowe's
02.2014 - 11.2016
- Sourced high-quality plants from local nurseries while negotiating competitive prices
- Educated clients on proper plant care techniques including watering schedules, pruning methods, disease prevention measures
- Maintained accurate records of plant inventory
- Trained over 15 new employees on horticultural techniques, equipment operation, and safety procedures
Lead Vendor (Supervisor)
Plant Partners, Inc
03.2009 - 02.2013
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service for 3 different locations
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Developed strong relationships with management, fostering partnerships for business growth opportunities
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Education
High School Diploma -
Midlothian High School
Midlothian, VA06-2007
Skills
- Schedule development
- Strategic planning
- Conflict resolution
- Team building
- Environmental education
- Package handling & Shipping
- Vehicle loading
- Leading teams
- Customer service
- Knowledge microsoft office
- Knowledge internet browsers
- Inventory
Accomplishments
June 2015
Top Sales Performer Specialists
July 2016
Red Vest Moment
Providing Outstanding Customer Service
Timeline
Mail Carrier
USPS
03.2018 - Current
Plant Supervisor
BELL NURSERY INC
11.2016 - 03.2018
Live Nursery Specialist
Lowe's
02.2014 - 11.2016
Lead Vendor (Supervisor)
Plant Partners, Inc
03.2009 - 02.2013
High School Diploma -
Midlothian High School
Similar Profiles
Justin MckenzieJustin Mckenzie
Mail Carrier at USPSMail Carrier at USPS
Heriberto PerezHeriberto Perez
Mail Handler at USPSMail Handler at USPS
Kaitlin BallardKaitlin Ballard
Mail Carrier at USPSMail Carrier at USPS