GEVONNA WILLIAMS

Provide mortgage document processing in the Post Closing unit following instructions and procedures

Review a variety of mortgage loan documents, including notes and allonges

Open high volumes of mail

Separate, scan, staple, file, sort, create files, and perform data entry

Ensure quality assurance and maintain simple to complex records and document retrieval

Compile and check Excel reports

Search and investigate information contained in files

Excellent typing and proofreading skills
Understanding of client-provided SLA

Experience with high-volume information processing and/or maintenance

Ability to exercise some judgment and discretion

Effective communication skills

Fundamental statistical and record-keeping methods

Basic computer skills and mortgage document experience

Authorized to work in the US for any employer

Classified and reorganized documents by digitizing files, improving system efficiency, and maintaining98% data accuracy

Collaborated with team members on contract compliance by performing in-depth contract assessments, verifying regulatory compliance and company contractual standards

Processed 50+ documents weekly for five managing attorneys, improving Law Firm brand integrity

Enhanced the filing system by organizing and tracking records while restructuring the client file system process

Restructured supply chain daily production process for 30K+ packages, increasing delivery time by 32%
Improved client marketing strategies by redesigning mail- mail-ordering structure and maintaining optimal customer service

Maintained client records and confidentiality while streamlining internal and external audits, resulting in 70% customer retention

The improved process by correctly logging public inquiries/staff mail and sorting them into traditional categories for distribution to appropriate units and staff

Spearheaded cloud storage documentation into technical devices, reducing inefficiencies

Maximized product flow and reduced over expenditures by reintegrating inventory management system, resulting in fewer errors and quality improvement

Facilitated digital distribution of documents to respective departments improving organization process

Utilized FileNet and Input Acela software to see batch types, received dates, and document pages to ensure optimal accuracy

Tracked and reviewed rejected items to determine expedited resolution

Increased efficiency by prioritizing workflow to ensure all production deadlines are met

Ensured continuous improvement by managing bottlenecks and collaborating with team members to devise solutions, improving efficiency

Documented and provided regular reports and analyses on mailing material to customers, increasing customer retention

Bolstered processes by updating documentation with changes in the operational procedures improving production efficiency

Oversaw project progress while updating the project plan with actual and forecasts to ensure current and correct information availability

Improved processes by identifying and resolving issues while handling escalations and questions from CRMs within casework ,resulting in departmental growth