GEVORK KUSHNIR
Worcester,MA
Summary
Solutions-focused IT professional with strong knowledge and proven experience providing IT support across various environments. Diverse experience installing and servicing in computer, communications and printing fields. Able to maintain, troubleshoot, repair, and update computer/network systems. Demonstrated ability to satisfy system issues through training, analysis, and problem resolution. Highly competent in performing local remote systems support, hardware/software upgrades, and customer needs assessment. Outstanding communication skills: able to interface effectively with staff, peers, and end-users. Diverse background includes sales, customer service and supervision. Committed to quality and excellence. Experienced focused on maintaining highly secure IT environments for companies. Skilled in network development, configuration and patching. Leads IT teams in executing company-wide data protection protocols and security training.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ITIL
Masstech
01.2023 - 06.2024
- Ensured adherence to industry best practices such as ITIL, delivering a standardized and efficient incident management process.
- Coordinated closely with other ITIL process owners to ensure consistent alignment of objectives and procedures throughout the organization.
- Leveraged ITIL best practices in daily operations to align service desk processes with organizational goals.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
Security Administrator
Aegis IT Solutions LLC
01.2018 - Current
- Plan, implement, monitor, and troubleshoot internal information
- Defend systems against unauthorized access
- Monitor network traffic for unusual activity
- Provide technical security advice
- Maintained and updated daily reports to be routed to higher authority to maintain accurate records and accountability of daily activities
- Assist the end-user, other IT professionals.
Fleet Management
BOSTON CARRIAGE INC.
01.2013 - 01.2017
- Ability to supervise and oversee the work of others
- Create departmental and fleet expense and capital budgets
- Maintain and monitor data management system
- Record Keeping
- Maintain and monitor data management system.
Copy & Print Manager
STAPLES INC
01.2007 - 01.2011
- Oversaw Copy and Print operation for world's largest office products company
- Trained, coached and mentored staff to ensure smooth adoption of new processes
- Operated and maintained all Copy and Print equipment
- Increased sales by developing and implementing Copy and Print solutions to meet customers' personal/business needs while ensuring company procedures were followed
- Organized meetings to maintain workflow efficiency and operational quality
- Created weekly/monthly reports and ensured time and quality standards were being met
- Established and maintained electronic file systems and databases
- Designed various marketing collateral to successfully market customer businesses or promote a brand image.
IT Administrator
BOSTON COACH
01.2005 - 01.2007
- Provided office and computer support across operations
- Directed procurement, office workflows & processes, and employee / customer relations
- Consulted with end-users to assess computing needs and system requirements
- Built and tested computer systems for online network connectivity
- Performed software updates and installations
- Recommended changes to improve network systems and configurations
- Reviewed hardware and software requirements to implement viable solutions
- Successfully identified and resolved technical system and customer service issues in person, on the phone, and through email
- Accountable for setting up, troubleshooting, repairing, and maintaining office computer systems and networks
- Diagnosed and repaired PC systems to include wireless routers and security software (antivirus, firewall, and spam control)
- Installed and repaired hardware, software, or peripheral equipment, following design or installation specifications
- Ensured that new technological solutions were designed, built, tested, documented, implemented, enhanced, and corrected according to operational standards and expected service quality
- Maintained continuity across client networks by performing data backup/recovery on a periodic basis
- Configured and tested computer hardware, networking, and operating system software to ensure functionality per customer specifications.
Education
Welding -
Technical Institute -
Ukraine01.1995
Skills
- Hardware & Software Applications
- Team Collaboration/Training
- New Technology & Product Research
- Troubleshooting & Resolution
- Local Remote Systems Support
- User Requirements Definition
- Hardware & Software Upgrades
- Wireless/VPN
- Adobe Photoshop
- Antivirus
- Backup
- Hardware
- Network systems
- Security Information and Event Management
- Intrusion Detection Systems
- Network Security Management
- System Hardening
- Daily incident reporting
- Site Visits
- Client
- Customer relations
- Customer service
- Databases
- Firewall
- Computer support
- Product Research
- Systems Support
- Troubleshooting
Certification
- Cyber Security Analyst CSA +
- Network Security Domain
- Cloud Security
- Network Security Scanning
- Data Security
- Cisco CCNA Cyber
Affiliations
Solutions-focused IT professional with strong knowledge and proven experience providing IT support across various environments. Diverse experience installing and servicing in computer, communications and printing fields. Able to maintain, troubleshoot, repair, and update computer/network systems. Demonstrated ability to satisfy system issues through training, analysis, and problem resolution. Highly competent in performing local remote systems support, hardware/software upgrades, and customer needs assessment. Outstanding communication skills: able to interface effectively with staff, peers, and end-users. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.
Timeline
ITIL
Masstech
01.2023 - 06.2024
Security Administrator
Aegis IT Solutions LLC
01.2018 - Current
Fleet Management
BOSTON CARRIAGE INC.
01.2013 - 01.2017
Copy & Print Manager
STAPLES INC
01.2007 - 01.2011
IT Administrator
BOSTON COACH
01.2005 - 01.2007
Welding -
Technical Institute -
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