Geyla Mena

Server/bartender

Guide's Sport Bar

04.2021 - 07.2024

Served food and beverages promptly with focused attention to customer needs.
Increased sales significantly by upselling higher-end products to customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Inspected dishes and utensils for cleanliness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Mixed unique and interesting cocktails for customers, including bar specials.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Enhanced customer experience with engaging conversations and personalized drink recommendations.

Summary

Overview

Work History

Server/bartender

Education

Skills

Timeline

Server/bartender

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