GeYonnae Briggs
Chester,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
National Right To Work Committee
06.2020 - 10.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Assistant Teacher
Primrose Schools
01.2021 - 02.2023
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Researched and presented new learning tools and methods for classroom application.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in lessons, curriculum and homework planning.
- Provided additional mentoring based on student evaluations.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teacher and administrators to enforce school policies and procedures.
Customer Service Representative
Maxmius Call Center
12.2018 - 09.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Personal Care Nursing Assistant
Just CNAs INC
04.2019 - 05.2020
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
- Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all interactions and documentation processes.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Improved patient comfort by providing personalized care and attention in daily activities.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06.2019
Skills
- Typing Speed
- Referral Coordination
- Business Administration
- Intuit QuickBooks
- Business Correspondence
- Word Processing
- Security understanding
- Meeting Coordination
- Greeting and Seating Clients
- Security awareness
- Calendar Management
- Relationship Building
- Telephone skills
- Call Answering and Routing
- Documentation
- Time Management
- Switchboard Operation
- Information Protection
- Performance Improvement
- Document Management
- Customer Service
- Courteous and Professional
- Verbal and written communication
- Supply Ordering
- Equipment Troubleshooting
- Customer/Client relations
- Service-oriented mindset
- Customer and client relations
- Mail handling
- Punctual and Reliable
- Statistical Analysis
- Database Administration
- Data Entry
- Scheduling
- Schedule Management
- Mail distribution
- Scheduling appointments
- Basic Math
- Attention to Detail
- Office Administration
- Appointment Scheduling
Certification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Assistant Teacher
Primrose Schools
01.2021 - 02.2023
Receptionist
National Right To Work Committee
06.2020 - 10.2023
Personal Care Nursing Assistant
Just CNAs INC
04.2019 - 05.2020
Customer Service Representative
Maxmius Call Center
12.2018 - 09.2021
High School Diploma -
Hopewell High School
Similar Profiles
Stephanie CherryStephanie Cherry
Mailroom Clerk at National Right To Work CommitteeMailroom Clerk at National Right To Work Committee
Patrick YoungPatrick Young
Intern and Office Assistant at The National Right To Work CommitteeIntern and Office Assistant at The National Right To Work Committee
Rafiga KhalilovaRafiga Khalilova
Academic Internship at State Committee of the Republic of Azerbaijan for Work with DiasporaAcademic Internship at State Committee of the Republic of Azerbaijan for Work with Diaspora