Mo BILAL
East Syracuse,NY
Summary
Accomplished Sr Relationship Banker II with a proven track record at Ballston, Spa National Bank, adept in portfolio management and excelling in relationship building. Enhanced customer satisfaction through personalized financial solutions, leading to a significant increase in loyalty. Expert in wealth management and committed to delivering exceptional service, demonstrating both hard and soft skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Professional banking expert with extensive experience in client relationship management and financial advisory. Proven ability to drive client satisfaction and loyalty through effective financial solutions and strategic planning. Known for strong collaboration with team members and adaptability to changing market conditions, ensuring optimal results and seamless service delivery.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Qualified Senior Relationship Banker with strong background in managing client portfolios and providing personalized financial solutions. Successfully built and maintained long-term relationships with high-net-worth individuals and businesses. Demonstrated expertise in managing complex financial transactions and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Sr Relationship Banker II
NBT Financial Group
09.2024 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
Assistant Manager
Citizens Bank
Albany, NY
03.2022 - 08.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sr Relationship Banker
Ballston Spa National Bank
Albany, NY
01.2020 - 03.2022
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Participated in regular training sessions to stay up-to-date on industry trends and maintain expertise in banking products and services.
- Continuously monitored economic news sources affecting industries served by our clientele allowing us tailor our recommendations accordingly.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Delivered informative presentations at community events, promoting the bank''s services and fostering goodwill within the local area.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
Education
Bachelor of Science -
Punjab University
PK01.2021
Skills
- Cash flow analysis
- Relationship building and management
- Account closings
- Loans
- Financial processes
- Community relations
- Money handling
- Customer financing
- Teller background
- Cash handling
- Creative thinking
- Banking
- Employee motivation
- Teller support
- Cash flow management
- Financial services
- Sales expertise
Languages
Arabic
Full Professional
Bulgarian
Professional Working
Urdu
Full Professional
Persian
Full Professional
Gujarati
Full Professional
Nepali
Full Professional
Timeline
Sr Relationship Banker II
NBT Financial Group
09.2024 - Current
Assistant Manager
Citizens Bank
03.2022 - 08.2024
Sr Relationship Banker
Ballston Spa National Bank
01.2020 - 03.2022
Bachelor of Science -
Punjab University
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