Gia Nebren

• Greated & check in clients using Helios software.
• Upsell all memberships & product.
• Updated client accounts (customer info, billing info, membership changes, etc.).
• Hired and trained all employees.
• Maintained inventory, and placed orders as needed.
• Exceeded in daily sales and commission goals.
• Resolved customer complaints in a timely manner.
• Developed strategies to maximize sales and profitability.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Supported sales team members to drive growth and development.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Prepared & dropped off weekly bank deposits according to company procedures.
• Kept up with daily salon cleaning.
• Completed day-to-day duties accurately and efficiently.

• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Completed shopping orders for customers across Plainfield, Joliet & surrounding areas.
• Followed application instructions closely and reviewed deliveries to minimize errors.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
• Delivered all groceries safely & on time.
• Satisfied customers with quick, accurate service under tight deadlines.

• Greeted & check in clients using sunlync software.
• Update client accounts (memberships, billing, card info)
• Educated customers on tanning bed usage.
• Stayed up-to-date on latest tanning trends and recommended updates to the facility.
• Promoted and sold eyewear and tanning products.
• Maintained knowledge of current sales, promotions and policies.
• Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
• Used cash registers to handle cash and credit card transactions, money and receipts.
• Cleaned and sanitized tanning beds and rooms.
• Contacted service providers to address and correct billing or service issues.
• Ordered inventory and kept up with low products.
• Managed customer complaints and rectified issues to complete satisfaction.
• Answered all incoming phone calls providing accurate information to all quiestions asked.

- Kept check-out areas clean, organized and well-stocked to maintain attractive store.

• Counted money in cash drawers at the beginning & end of shifts to ensure amounts were correct.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Scanned items and checked pricing on cash register for accuracy.
• Accepted cash and credit card payments, issued receipts and provided change.
• Stocked shelves & front area in down time.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Checked personal identifications during alcohol and tobacco sales.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

• Welcomed patrons at front desk and engaged in friendly conversations while conducting check-in process.
• Handled payment processing and provided customers with receipts and proper change.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions for the next days shift.
• Input customer data into sunlync software and made immediate updates to reflect room/bed changes.
• Answered incoming calls using telephone system.
• Processed payments and updated accounts to reflect balance changes.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Maintained front office cleanliness and organized supplies to increase task productivity.
• Entered data in sunlync software to keep records of customer information.
• Opened and closed salon, hung up promotional signs.
• Promoted and sold eyewear and tanning products with earned commission.
• Cleaned all tanning equipment with sanitary grade products.