Gwendolyn Godley
Charlotte,NC
Summary
Highly successful Information Systems professional with experience in various HRIS platforms, business processes, data/ system integrations and business intelligence reporting. A focused leader with progressive experience maintaining positive relationships. Strong emphasis on enhancing the business/end-user experience. Proficient in evaluating user needs, designing solutions, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
17
17
years of professional experience
Work History
HCM Business Systems Consultant
VSC Consulting Inc.
Remote
12.2020 - Current
- Supported multiple clients on their installation from their current Payroll and HRMS applications to the new systems/applications; Served as a Subject Matter Expert and provided guidance and consultation to HR stakeholders and partners.
- Acted as a liaison between IT, End-users, and Project Team members, utilizing both HR process knowledge and HRIS systems capabilities; Analyzed current system and requirements.
- Extracted data from prior HR systems and prepared for loads from legacy payroll systems into the Human Resource Information System of record.
- Focused on identifying trends, determining the root cause of problems, predicting future implications, and determining solutions to drive effective business decisions.
- Supported and managed the design, development, performance and related business data and processes.
- Partnered with configuration partners, stakeholders and other third-party consultants as need be, in developing and deploying data interfaces/systems integration.
Business Systems Consultant
WELLS FARGO CLIENT, ASTON CARTER
Charlotte
05.2017 - 05.2019
- Liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
- Actively participated in the UAT transition, retested UAT defects and updated comments in Jira on clients feedbacks; Conducted Regression testing on written test cases.
- Worked with user groups to provide training, resolved questions, assessed user needs, and recommended changes.
- Acted as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
- Focused on assisting with the future state development work for complex recruiting initiatives and other LOBs.
- Ensured business needs are met from an end-to-end perspective which requires leading and/or consulting on the process, policy, training and development, communications, change management, reporting and the future operational model.
- Assisted with centralization of new applications to be managed by the Access Management Core Platforms team Ensured compliance with various IT security policies.
- Educated and communicated security requirements and procedures to IT system owners and end users.
- Interfaced with other downstream application and business operations teams on issues and problems to manage business workflows.
- Responsible for coordinating UAT activities with internal and external users Reviewed, analyzed and evaluated business systems and user needs
- Researched issues and cases to determine root cause and provided impact analysis for ongoing issues and changes and requests for new functionality.
- Worked with user groups to provide training, resolved questions, assessed user needs, and recommended changes.
Sr. HRIS Operations/ Business Systems Administrator
PSB INC.
Charlotte
08.2014 - 05.2017
- Served as liaison /SME between HR Operations, IT/IS, Benefits, Human Resources, Recruiting, Payroll and Finance and outside vendors to ensure consistencies, gaps, processes were streamlined and compliant.
- Served as project manager for the development and implementation of Recruiting Module, HRIS/payroll systems releases, upgrades/enhancements.
- Supported systems upgrades, patches, testing and other technical projects.
- Developed workflows to automate the approval processes, ensuring data integrity with benefit vendors and serving as point of contact for vendor file interfaces/questions; reviewed, tested and implemented benefit changes for quarterly updates and supporting general system compliant, creating / maintaining reports.
- Identified, planned and implemented functional improvements; and provided technical expertise and/or project management for HR technology projects; Worked collaboratively across HR to help improve the core HR operations and centralized services.
- Provided Gap analysis between ideal system capabilities 'future state' and current business process/state.
- Partnered with business managers and internal functional areas to optimize processes to effectively support the business and maximize efficiency, automation, and the employees/candidate experience.
- Troubleshoot and supported existing interfaces and integrations with 3rd party applications; ensure data integrity between systems; Provided technical, on-going end user support for all HR systems/applications.
- Assessed needs, recommended, developed, prepared, and continuously improved HR reports and analytics to facilitate effective decision making for all LOBs.
- Liaison between IT, end-users, and project team members, utilizing both HR process knowledge and HRIS systems capabilities.
- Acted as liaison with various Insurance carriers and fostered effective relationships with client representatives.
- Developed and administered user acceptance testing (UAT) processes of system upgrades and redesign projects; to include being an active utility player/participant.
- Assisted with preparation for annual HR programs such as compliance reporting, open enrollment, and yearly promotions and increases, including requirements gathering & documentation, configuration updates, liaison with IT on technical changes, system testing, deployment/cutover coordination, preparation of documentation & communications, etc.
- SOR: Ultipro, Business Intelligence, Cognos
Sr. HRIS Administrator
SONIC, INC.
Charlotte , NC
04.2012 - 10.2013
- Served as the System Administrator/ Point of Contact for all system/application related implementations, enhancements, upgrades and issues.
- Responsible for security maintenance and system administration of the HRIS system.
- Served as front line support to end users in addition to overseeing data, assessed user needs, recommended, solutions; prepared, and continuously improved HR reports and analytics to facilitate effective decision making for executive/management, processed imports/ exports and report development.
- Participated in HR systems and process improvement projects along with implementation of new HR products/ applications/ systems.
- Provided user feedback to management and helped influence future systems enhancements
- Conducted regular HRIS maintenance and audits to ensure the quality of data integrity.
- Identified issues, analyzed available data and information, and recommended changes to management.
- Provided recommendations to streamline processes and increased production efficiency, improved usability of reports by end users; Maintained master data set-up tables in the HR/PR suite.
- Provide HRIS support for the HR system (Core HR, Onboarding, Self-Service, Learning, Security, Performance, Compensation, Report, etc).
- Conducted audit activities on security to ensure data integrity/compliance within the HR/PR suite.
- Developed reports and scorecards to meet HR, Benefits, Payroll, and Finance requests through Business Intelligence.
- Participated in the analysis of HR processes and assisted in the rollout and training of any new HR applications.
- Created, updated, edit, maintained all aspects of each Learning Module in the LMS; Managed roles, securities and permissions associated with LMS access.
- Resolved/troubleshoot inquiries related to online training.
- Setup New accounts/users, password resets, role permissions/rights, etc.
- Setup and maintain approval rules for specific functional area owners.
- Setup and maintain roles and data security with permissions assigned to areas/groups on a need to know/ access basis.
- SOR: Ultipro, Business Intelligence ( Cognos)
HRIS Implementation Consultant
CLIENT-INFINISOURCE
Charlotte
12.2012 - 02.2013
- (Client Company Reorg/ Consultants no longer needed) Supported multiple clients on their installation from their current Payroll and HRMS applications to the new systems/applications; Served as a Subject Matter Expert and provided guidance and consultation to HR stakeholders and partners.
- Acted as a liaison between IT, End-users, and Project Team members, utilizing both HR process knowledge and HRIS systems capabilities; Analyzed current system and requirements.
- Extracted data from prior HR systems and prepared for loads from legacy payroll systems into the Human Resource Information System of record.
Sr. HRIS Systems/ Security Analyst - Team Lead
GRIFOLS (FORMERLY TALECRIS BIOTHERAPEUTICS INC.)
Raleigh
10.2007 - 02.2012
- Liaison among HR Shared Service Center, Benefits, Recruiting, Payroll and Finance areas with regard to operations and the HRIS.
- HRIS Security Systems Analyst/Team Lead within the Shared Data Service Center as the point of contact for issues arising in need of researching, troubleshooting, analyzing and resolution pertaining to the HRIS systems and various other applications.
- Liaison between technical and non-technical teams to ensure effective and efficient business solutions regarding HCM platform, etc.
- Created reports and queries within BI reporting tools as needed.
- Performed group data updates, uploads and researched/reported on any data discrepancies.
- Collaborated with subject matter experts to recommend and implement process improvements for increases in efficiency and productivity.
- Developed and provided end-users with training and tools that increased efficiencies in the handling of HR data transmission and activities, including on any new processes or functionality launched.
- Validated data in the HRIS system and various applications.
- Performed gap analysis/ recommendations regarding the processes/inconsistencies across various LOBs, etc.
- Assisted in managing daily transaction activity, supported HR interfaces/integrations and ensured data integrity between systems; Reset passwords for end users, resolved system related issues, provided user feedback to management and helps influence future systems enhancements.
- Set up security level access dependent upon the end user's position, etc.
- Participated on various projects pertaining to HRIS and processes within HR Shared Services.
- Assisted with system testing and audits to ensure the updated applications/systems met company and legal requirements.
- Partnered with Human Resources Technology Team recommending process improvements that would streamline processes and allow administrative/data team/end users to be more productive.
- Created/maintained SOPs for the HR Shared Service Center (COE), Developed and maintained end-user guides, training documentation and system administration guides.
- Provided training and tutorials to end users.
- SOR: Ultipro, Business Intelligence, Cognos
Education
AS Computer Programming -
Beaufort Technical College
Bachelor of Science - Bachelor of Science in HR Information Systems
Kaplan University
Skills
- HRIS Administration/Configuration/ Management
- Business Intelligence
- User Acceptance Testing
- Information Security
- Application support
- Superb problem-solving abilities
- Data reporting
Languages
English
Timeline
HCM Business Systems Consultant
VSC Consulting Inc.
12.2020 - Current
Business Systems Consultant
WELLS FARGO CLIENT, ASTON CARTER
05.2017 - 05.2019
Sr. HRIS Operations/ Business Systems Administrator
PSB INC.
08.2014 - 05.2017
HRIS Implementation Consultant
CLIENT-INFINISOURCE
12.2012 - 02.2013
Sr. HRIS Administrator
SONIC, INC.
04.2012 - 10.2013
Sr. HRIS Systems/ Security Analyst - Team Lead
GRIFOLS (FORMERLY TALECRIS BIOTHERAPEUTICS INC.)
10.2007 - 02.2012
AS Computer Programming -
Beaufort Technical College
Bachelor of Science - Bachelor of Science in HR Information Systems
Kaplan University
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