Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Kridlow

Oakland Park,Florida

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

13
13
years of professional experience

Work History

Counselor

Google
Online
06.2020 - Current
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Provided individual and group counseling sessions for clients.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Monitored clients' daily activities and responded appropriately when needed.

Digital Content Creator

Google
Online
06.2020 - Current
  • Created engaging, brand-relevant content for social media channels.
  • Edited existing copy to improve readability and accuracy while maintaining the brand's voice.
  • Maintained an up-to-date knowledge of current trends in digital media production.
  • Composed copy for email newsletters, blog posts, press releases, product descriptions.
  • Optimized website content to increase organic search traffic.
  • Collaborated with designers, video producers, and other creatives on digital projects.
  • Planned, produced and edited video projects to maximize engagement.
  • Utilized well-developed social listening skills to craft valuable original content.

Store Manager

Fat Freddy's Sub Shop
Oakland Park, Florida
06.2015 - Current
  • Developed policies and procedures for the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed strategic plans to increase profitability and efficiency.
  • Analyzed industry trends to develop competitive strategies.
  • Implemented quality assurance processes to ensure product excellence.
  • Ensured compliance with local, state, and federal regulations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Identified new opportunities for growth, expansion, and diversification.
  • Managed daily operations of business, including hiring and training staff.
  • Provided direction and guidance to employees.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.

Store Manager

W Hotels
Fort Lauderdale, FL
01.2011 - 05.2015
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented efficient systems for tracking stock movement.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Phlebotomy License - Medical Laboratory Technology

Career Training
Lauderdale Lakes, FL

High School Diploma -

Cardinal Gibbons High School
Fort Lauderdale
05-2012

Some College (No Degree) - English Composition 4 D/E

Saint Thomas University
Miami Gardens, FL

Masters Intended - Sociology

Florida Atlantic University
Boca Raton, FL

Skills

  • Business Development
  • Performance Management
  • Workforce Management
  • Complex Problem-Solving
  • Schedule Preparation
  • Budget Control
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Team Leadership
  • Lead Generation
  • Peer Counseling

Timeline

Counselor

Google
06.2020 - Current

Digital Content Creator

Google
06.2020 - Current

Store Manager

Fat Freddy's Sub Shop
06.2015 - Current

Store Manager

W Hotels
01.2011 - 05.2015

Phlebotomy License - Medical Laboratory Technology

Career Training

High School Diploma -

Cardinal Gibbons High School

Some College (No Degree) - English Composition 4 D/E

Saint Thomas University

Masters Intended - Sociology

Florida Atlantic University

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Gianna Kridlow