Customer Care Executive
World Domination Marketing Innovations
12.2023 - 06.2025
Hi, I’m
MARINA GARCIA
Grand Prairie,TX
Timeline
Sales Associate
Palm Harbor Homes
08.2021 - 11.2021
Sales and Leasing Specialist
Yes Communities
02.2021 - 08.2021
Business Owner
Luxurious Sunless Tanning
03.2011 - Current
W.B. Ray High School
High School Diploma
Summary
Business owner with a strong background in internet marketing and customer service. Achieved top Google ranking in a competitive market through strategic advertising initiatives. Recognized for conflict resolution skills and generating numerous referrals via a successful loyalty program. Customer Support Specialist with a proven ability to exceed expectations and reduce dissatisfaction through effective communication and solution-oriented approaches.
Skills
- Customer service expert
- Effective communication
- Inbound and outbound communication
- Business operations management
- Complaint resolution
- Customer retention
- CRM software proficiency
- Verbal and written communication
- Data-driven decision-making
- Technical troubleshooting
- Product knowledge
- Problem resolution
- Web development
- Issue resolution/troubleshooting
- Website optimization
- Social media marketing
- Appointment scheduling
- Business process analysis
Overview
14
years of professional experience
Work History
Luxurious Sunless Tanning, Texas
Business Owner
03.2011 - Current
Job overview
- Increased brand recognition and generated leads daily through effective social media promotion and business listings.
- Identified optimal advertising strategies by analyzing current marketing trends.
- Ranked first on Google in Houston's competitive market within a short timeframe.
- Implemented loyalty rewards program, resulting in numerous customer referrals.
- Recommended diverse products and services tailored to individual client needs.
- Delivered online and telephone appointment-setting assistance to enhance client engagement.
- Provided customers with promotions that boosted sales and ensured repeat business.
- Created, edited and published webpages using HTML, CSS and other authoring tools.
- Utilized analytics tools such as Google Analytics to measure website traffic and optimize SEO strategies.
- Maintained existing websites by troubleshooting errors, updating features and resolving issues.
World Domination Marketing InnovationsDallas, TX
Customer Care Executive
12.2023 - 06.2025
Job overview
- Assisted customers with product selection based on individual needs.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Consulted with customers regarding needs and addressed concerns.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
Palm Harbor HomesCorpus Christi, TX
Sales Associate
08.2021 - 11.2021
Job overview
- Utilized Facebook Marketplace campaigns to persuade prospective buyers to schedule home tours.
- Facilitated customer progress towards purchasing custom-built manufactured homes.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Conducted market research to identify potential customers and their needs.
- Developed relationships with customers by providing excellent customer service.
- Offered product and service consultations and employed upselling techniques.
- Drove sales through development of successful promotional strategies and product placement.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
Yes CommunitiesCorpus Christi, TX
Sales and Leasing Specialist
02.2021 - 08.2021
Job overview
- Enhanced occupancy rate from 68% to 98% within weeks through effective community engagement.
- Generated hundreds of leads via marketing, advertising, and referrals from satisfied customers.
- Coordinated property showings with attractive rental promotions on Facebook Marketplace and Craigslist.
- Maintained regular communication with tenants, driving customer satisfaction and encouraging home purchases.
- Facilitated smooth transitions for new residents through gold key service inspections.
- Consistently exceeded monthly sales quotas by targeting rental customers for conversion.
- Collaborated with management, residents, and associates to ensure positive workflow within community.
- Encouraged tenant engagement in promotional offers to increase homebuying conversions.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education
W.B. Ray High School
High School Diploma
Languages
English
Native language
Spanish
Proficient (C2)
C2