Timeline
Summary
Skills
Overview
Work History
Work Availability
Education
Languages
Work Preference
Hi, I’m

MARINA GARCIA

Grand Prairie,TX
MARINA GARCIA

Timeline

Customer Care Executive

World Domination Marketing Innovations
12.2023 - 06.2025

Sales Associate

Palm Harbor Homes
08.2021 - 11.2021

Sales and Leasing Specialist

Yes Communities
02.2021 - 08.2021

Business Owner

Luxurious Sunless Tanning
03.2011 - Current

W.B. Ray High School

High School Diploma

Summary

Business owner with a strong background in internet marketing and customer service. Achieved top Google ranking in a competitive market through strategic advertising initiatives. Recognized for conflict resolution skills and generating numerous referrals via a successful loyalty program. Customer Support Specialist with a proven ability to exceed expectations and reduce dissatisfaction through effective communication and solution-oriented approaches.

Skills

  • Customer service expert
  • Effective communication
  • Inbound and outbound communication
  • Business operations management
  • Complaint resolution
  • Customer retention
  • CRM software proficiency
  • Verbal and written communication
  • Data-driven decision-making
  • Technical troubleshooting
  • Product knowledge
  • Problem resolution
  • Web development
  • Issue resolution/troubleshooting
  • Website optimization
  • Social media marketing
  • Appointment scheduling
  • Business process analysis

Overview

14
years of professional experience

Work History

Luxurious Sunless Tanning
, Texas

Business Owner
03.2011 - Current

Job overview

  • Increased brand recognition and generated leads daily through effective social media promotion and business listings.
  • Identified optimal advertising strategies by analyzing current marketing trends.
  • Ranked first on Google in Houston's competitive market within a short timeframe.
  • Implemented loyalty rewards program, resulting in numerous customer referrals.
  • Recommended diverse products and services tailored to individual client needs.
  • Delivered online and telephone appointment-setting assistance to enhance client engagement.
  • Provided customers with promotions that boosted sales and ensured repeat business.
  • Created, edited and published webpages using HTML, CSS and other authoring tools.
  • Utilized analytics tools such as Google Analytics to measure website traffic and optimize SEO strategies.
  • Maintained existing websites by troubleshooting errors, updating features and resolving issues.

World Domination Marketing Innovations
Dallas, TX

Customer Care Executive
12.2023 - 06.2025

Job overview

  • Assisted customers with product selection based on individual needs.
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Maintained accurate records of customer interactions and transactions in CRM system.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
  • Managed inbound and outbound customer service calls, ensuring high-quality support.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.

Palm Harbor Homes
Corpus Christi, TX

Sales Associate
08.2021 - 11.2021

Job overview

  • Utilized Facebook Marketplace campaigns to persuade prospective buyers to schedule home tours.
  • Facilitated customer progress towards purchasing custom-built manufactured homes.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Conducted market research to identify potential customers and their needs.
  • Developed relationships with customers by providing excellent customer service.
  • Offered product and service consultations and employed upselling techniques.
  • Drove sales through development of successful promotional strategies and product placement.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Reset store displays for special events and seasonal merchandise changes.

Yes Communities
Corpus Christi, TX

Sales and Leasing Specialist
02.2021 - 08.2021

Job overview

  • Enhanced occupancy rate from 68% to 98% within weeks through effective community engagement.
  • Generated hundreds of leads via marketing, advertising, and referrals from satisfied customers.
  • Coordinated property showings with attractive rental promotions on Facebook Marketplace and Craigslist.
  • Maintained regular communication with tenants, driving customer satisfaction and encouraging home purchases.
  • Facilitated smooth transitions for new residents through gold key service inspections.
  • Consistently exceeded monthly sales quotas by targeting rental customers for conversion.
  • Collaborated with management, residents, and associates to ensure positive workflow within community.
  • Encouraged tenant engagement in promotional offers to increase homebuying conversions.
Availability
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Education

W.B. Ray High School

High School Diploma

Languages

English
Native language
Spanish
Proficient (C2)
C2

Work Preference

Work Type

Full Time

Work Location

Remote

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