Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ghada Badran

Fort Worth

Summary

Dynamic professional with extensive experience in customer service and employee training at NRH Centre. Proven track record in enhancing community engagement and increasing participation rates through effective membership management. Detail-oriented and skilled in cash handling and data managment. I excel in maintaining high standards of facility operations and ensuring safety during events.

Overview

14
14
years of professional experience

Work History

Guest Service Team Lead

NRH Centre
North Richland Hills
04.2019 - Current
  • Delivered exceptional customer service by answering inquiries regarding facility features and amenities.
  • Facilitated registration for recreational classes and athletic leagues, enhancing community engagement.
  • Assisted patrons in obtaining memberships to the Centre, increasing participation rates.
  • Trained Guest Services employees on daily operations to ensure high-quality service delivery.
  • Monitored participant behavior during activities to uphold safety regulations.
  • Supported setup and cleanup for various recreational events, ensuring smooth operations.
  • Maintained facilities, grounds, and equipment to promote community safety and attract visitors.
  • Managed daily operations, including cash drawer balancing per departmental policies.

Administrative Office Coordinator

Angel Care Home Health
Fort Worth
09.2016 - 02.2019
  • Delivered high-quality administrative and customer service to support patient and workflow efficiency.
  • Managed office phone lines by checking voicemail, returning calls, and directing messages.
  • Handled confidential paperwork related to patient visits in compliance with HIPAA regulations.
  • Scheduled and followed up on patient appointments while processing payments and maintaining files. Prepared charts for upcoming appointments and updated existing charts with current information.
  • Performed data entry of patient demographics, physician orders, and lab results into EMR system. Monitored inventory of office supplies and placed orders as needed
  • Communicated effectively with physicians, nursing staff, technicians, and medical assistants to ensure coordination.

Home Health Secretary

Superior Home Health
Richardson
10.2011 - 08.2016
  • Responded to customer inquiries via email and telephone with professionalism and courtesy.
  • Oversaw staff correspondence and record tracking, enhancing automation of office operations.
  • Maintained communication between healthcare providers regarding patient status updates and treatment changes.
  • Ensured accuracy and currency of documentation related to home health care services.
  • Collaborated with multi-disciplinary teams to enhance patient care and response times.
  • Coordinated patient visits with healthcare providers, including physical therapists and social workers.

Education

Associate of Science - Health Sciences

Collin College
Plano, TX
05-2011

Skills

  • Customer service
  • Employee training
  • Facility maintenance
  • Cash handling
  • Event coordination
  • Membership management
  • Professional demeanor
  • Detail-oriented
  • Time management abilities

Timeline

Guest Service Team Lead

NRH Centre
04.2019 - Current

Administrative Office Coordinator

Angel Care Home Health
09.2016 - 02.2019

Home Health Secretary

Superior Home Health
10.2011 - 08.2016

Associate of Science - Health Sciences

Collin College

Similar Profiles

CREATE PROFILE
Ghada Badran