Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ghadir Al Gahdari

Birmingham

Summary

Professional technical advisor with strong foundation in troubleshooting, customer support, and technical communication. Proven track record in resolving complex issues efficiently while maintaining high standards and ensuring customer satisfaction. Excellent at collaborating with team members and adapting to changing needs to deliver impactful results. Skilled in both hardware and software support, adept at problem-solving, and focused on continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Apple Technical Advisor

Conduent Inc.
11.2023 - Current
  • Developed product alternatives through product insurance policies to guarantee smooth customer interactions and prompt solutions for faulty or impaired products.
  • Offering customer compensation for loyalty, resolving problems related to customer service or mistreatment, and providing customized solutions to regain contentment.
  • Created customer satisfaction tickets for product repairs or replacements within 90 days of warranty or repair services from Apple service providers, guaranteeing qualification for Apple service programs.
  • Raised ongoing product issues to Site Support Engineering (SSE), collaborated with technical teams, and communicated with customers for updates on progress and next steps.
  • Scheduled and cancelled appointments for Apple Service Providers (ASP), improving the organization of appointments and ensuring timely resolution of customer problems.
  • Assumed responsibility for customer issues by making promises and staying in constant contact to help customers navigate the resolution process until all problems were completely addressed.
  • Shortened customer journey time through process optimization and simplified troubleshooting steps, resulting in faster issue resolution and increased customer satisfaction.
  • Carried out diagnostic testing on products to detect faults, guaranteeing precise evaluations and effective problem-solving to speed up service resolutions.

Quality Control Auditor-Automative Manufacturing

Lear
06.2021 - 10.2023
  • Carried out detailed product quality inspections for incoming and outgoing shipments, finding opportunities for enhancement and confirming adherence to quality guidelines.
  • Notified supervisors of faulty parts and raised compliance issues, leading to corrective measures being taken and ensuring production quality was upheld.
  • Conducted repairs, replacements, and adjustments on products, ensuring they function properly and meet quality standards.
  • Monitored issues and utilized Cause & Effect analysis to enhance procedures and boost product quality through PDCA cycle approach.
  • Provided guidance and support to junior team members, guaranteeing precise task completion and compliance with departmental responsibilities and quality protocols.

Medicare Client Solutions Consultant

Ttec (TeleTech) - HealthCare Solutions
08.2019 - 05.2021
  • Worked with teams from different departments to guarantee seamless enrollment procedures and address intricate customer concerns for Medicare plans in 23 states.
  • Conducted quality assessments of team calls to ensure adherence to enrollment standards and pinpoint areas for enhancing processes.
  • Established and oversaw escalation tickets for inaccurate enrollments or cancellations, guaranteeing swift resolution and compliance with Medicare regulations.
  • Establish client obligations to assess changes in plan, eligibility for reenrollment, and maintain satisfaction with Medicare benefits
  • Licensed to offer health insurance in 23 states, providing guidance to elderly individuals regarding Medicare options and assisting them in understanding their coverage decisions.
  • Examined customer information in Excel spreadsheets to pinpoint and rank clients for outreach efforts during Special Enrollment Periods (SEPs).
  • Issued clients enrollment paperwork and signature duplicates, confirming adherence to state, federal, and company rules to deter Medicare fraud and abuse.
  • Provided seniors with clear, concise presentations on Medicare benefits, plan options, and the enrollment process to assist them in making informed decisions.
  • Kept clients up to date on Medicare plan updates, informing them of new features, revisions, and eligibility changes through evangelism.

Education

Associate of Science - Business

Jefferson State Community College
Birmingham, AL
12.2025

Skills

  • Networking fundamentals
  • Software support
  • Hardware diagnostics
  • Cross-platform sales
  • Teamwork and collaboration
  • Verbal and written communication
  • Data management
  • Security management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Certification

Certified Lean Six Sigma Black Belt (2021)

Certified Diploma in Quality Management (2021)

Certified Windows 10 (2022)

Google Digital Marketing and E-Commerce (2023)

CPD Diploma in Operations and Supply Management (2023)

Honor Roll- Summer 2024- Fall 2024

Timeline

Apple Technical Advisor

Conduent Inc.
11.2023 - Current

Quality Control Auditor-Automative Manufacturing

Lear
06.2021 - 10.2023

Medicare Client Solutions Consultant

Ttec (TeleTech) - HealthCare Solutions
08.2019 - 05.2021

Associate of Science - Business

Jefferson State Community College

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Ghadir Al Gahdari