Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

GHAFFAR ALLAH

Gilbert,AZ

Summary

Solutions-oriented IT Desktop Specialist with diverse experience in technical support, network support, and desktop support with over 20+ years of experience. I have gained valuable knowledge in the computer industry that would be a valuable asset to any company. Demonstrated strength in problem-solving, diagnosing, and resolving technical/and helpdesk issues. Technical Skills I have acquired

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Desktop / Field Support Technician

GMR - GLOBAL MEDICAL RESPONSE
Scottsdale/Mesa, AZ
06.2012 - Current
  • Administrated desktop support and technical assistance on the installation, configuration, and deployment of workstations, laptops, printers, phones, and other computing technologies
  • As IT Field Support Technician provided technical support for all incidents and requested ticket distribution by the IT Help Desktop team
  • General technical support of PC software products and applications (Word, Excel, PowerPoint, Visio, Outlook, Communication software etc).
  • Server support: Coordinate with network team for racking and configuration of servers, provide remote access for network team for troubleshooting and updates.
  • Manage server rooms, cabling at multiple sites. Also local print and file server management as needed.

Technical Analyst II/Desktop Support Technician II

RURALMETRO CORPORATION
Scottsdale, AZ
10.2008 - 06.2012
  • Assisted end-users with software and hardware troubleshooting to determine the causes of system malfunctions
  • Installation and troubleshooting of the Applications for the end users.
  • Desk-side workstation support (hardware, software, drivers, security)
  • On-Call Outage Support Weekly
  • LAN, network, application, mainframe password resets and changes, AS400 lockouts and resets, Portal lockouts and resets, DC and Server lockouts.
  • Active Directory Maintenance (additions, removals, updates, memberships, domains)
  • Responsible for the creation and distribution of repair tickets to desktop and other support departments using Service Now.

IT - Enterprise Support, CFC Technologies

COUNTRYWIDE FINANCIAL CORPORATION
Chandler, AZ
12.2005 - 08.2008
  • Inbound phone/email support for Countrywide employees
  • Reset network/application passwords
  • Assist with network login/access/connectivity
  • Configure/troubleshoot Lotus Notes 6.0 - 7.0
  • Desktop/network/application/VPN troubleshooting for Windows 2000/XP
  • Enterprise activation for corporate-issued blackberrys
  • Submit Remedy requests for telecom/network administration/local desktop
  • New Hire Training: Train new hires on procedures for support phone calls - spending one to two weeks listening in, taking calls, and navigating through tools
  • Reinforce training objectives, assist with troubleshooting, and critique new hires on the QA criteria.

Solutions Specialist

CABLE ONE, Inc.
Phoenix, AZ
12.2002 - 12.2005
  • Serve as the initial point of contact for resolution of desktop/internet-related problems in a broadbased environment
  • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 2000, Windows XP Professional, E-mail, and Internet connections
  • Resolved 99% of customer computer related issues while maintaining a high level of customer service
  • Assisted and trained new hires to become full time associates
  • Promoted from technical assistant position within two months based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to end users.

Senior Broadband Technician

MINDSPRING / EARTHLINK NETWORK, INC.
Phoenix, AZ
02.2000 - 11.2002
  • Responsible for technical support on all broadband fields of DSL, Cable, and Satellite operating systems platforms
  • Provided 2nd level support, diagnosing and solving complex problems and new issues which arise on DSL and Cable broadband
  • Improved the efficiency and effectiveness of clients by proactively administering and supporting their computer and DSL/Cable Modems
  • Assisted in helping to resolve 99% of customer computer related issues
  • Troubleshoot and resolved Network connectivity problems on various operating systems.

Senior Technical Support Specialist

EARTHLINK NETWORK, INC.
Pasadena, CA
09.1998 - 02.2000
  • Responsible for providing technical support on all dial-up support
  • Applied technical support expertise for various customer escalated cases resulting in maintenance of customer levels
  • Performed troubleshooting on dial networking, modem configuration, and internet application support
  • Resolved technical issues using problem-solving skills in accordance’s with company policies.

Education

Associate of Science - Information Technology

Pasadena City College
Pasadena, CA
05-1998

Skills

  • TCP/IP Protocol
  • Win10 / Win11
  • Mac 9x / Mac 10x
  • WAN/LAN Configurations
  • VPN ( Global Protect, Pulse Secure, Forticlient)
  • AS400
  • Desktop Support
  • MS O365 install/support
  • Avaya Hard/Softphones
  • Palo Alto Firewalls
  • On-Site Support
  • Remote Support
  • Technical Troubleshooting
  • Customer Service
  • Teamwork and Coordination
  • Office Applications: MS 2010, 2016, O365 & Teams
  • Technical Support

Certification

  • CompTIA A+ CERTIFICATION
  • ELECTRONICS DOD 2000A CERTIFICATION

Timeline

IT Desktop / Field Support Technician

GMR - GLOBAL MEDICAL RESPONSE
06.2012 - Current

Technical Analyst II/Desktop Support Technician II

RURALMETRO CORPORATION
10.2008 - 06.2012

IT - Enterprise Support, CFC Technologies

COUNTRYWIDE FINANCIAL CORPORATION
12.2005 - 08.2008

Solutions Specialist

CABLE ONE, Inc.
12.2002 - 12.2005

Senior Broadband Technician

MINDSPRING / EARTHLINK NETWORK, INC.
02.2000 - 11.2002

Senior Technical Support Specialist

EARTHLINK NETWORK, INC.
09.1998 - 02.2000

Associate of Science - Information Technology

Pasadena City College

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