Ghaith Dixon
Baghdad
Summary
Results-oriented professional with over 20 years of experience in telecommunications and electronic payments, excelling in both technical and managerial roles to achieve exceptional outcomes. Proven ability to lead cross-functional teams, manage complex projects, and implement strategic initiatives that drive growth and operational efficiency. Multi-skilled General Manager with expertise in building partnerships, improving processes, and enhancing customer relationships, committed to leveraging emerging technologies for continuous improvement and innovative solutions.
Occupations
- Managing Director
- Head of PMO
- Head of Transformation
- Head of Field Operation
Personal Information
Nationality: Iraqi
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Tabadul
04.2024 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
General Manager
Provider Internet Service Provider
05.2023 - 03.2024
- Led the company’s technical vision, driving innovation, strategic technology development, and digital transformation initiatives.
Directed cross-functional collaboration, ensuring alignment of technological strategies with business goals and enhancing customer satisfaction.
Supervised quality assurance, systems integration, and disaster recovery plans, optimizing operations for business continuity and risk management.
Managed large-scale projects, supplier contracts, and partnerships, achieving revenue growth, cost savings, and operational efficiency.
Cultivated a high-performance work environment through talent development, diversity initiatives, and process improvement strategies. - Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Head of PMO Department
Scopesky
06.2022 - 04.2023
- Enhanced Service Operations and reporting accuracy, improving decision-making support for senior management and stakeholders.
- Led project management frameworks, standardization of processes, and integration of Agile and waterfall methodologies to ensure consistency and efficiency.
- Managed large-scale project portfolios, optimizing resource allocation, fiscal management, and risk mitigation for on-time, within-budget delivery.
- Recruited and developed a diverse workforce, fostering continuous improvement and promoting knowledge sharing across teams.
- Improved stakeholder satisfaction through transparent reporting, quality assurance, and cost-effective vendor negotiations.
- Improved project management processes by implementing best practices and industry-standard tools.
- Spearheaded process standardization efforts across various departments, leading to increased operational efficiency.
Transformation Programs Manager
Ericsson
01.2017 - 04.2017
- Process and Project Management: Managed the deployment of Ericsson processes (MSTOP) and MSDP tools, delivering timely project reports, resolving process issues, and enhancing workflows for business growth.
- Quality Assurance and Risk Management: Led quality control audits, resolved operational bottlenecks, and developed risk management plans, ensuring compliance and improving service quality.
- Team Leadership and Development: Built high-performing teams through recruitment, mentoring, and training, fostering a positive work culture and reducing turnover.
- Customer and Vendor Relations: Enhanced customer satisfaction by resolving disputes and improving service delivery, while negotiating favorable vendor contracts to reduce operational costs.
- Strategic Planning and Financial Management: Executed strategic plans, managed budgets effectively, and streamlined operations, resulting in significant cost savings and increased market share.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Acting Transformation Director
Ericsson
01.2015 - 01.2022
- Strategic Leadership: Directed Ericsson-managed service teams, streamlined operations through automation, and led cross-functional collaboration to enhance project efficiency, compliance, and organizational alignment.
- Operational Excellence: Spearheaded communications and knowledge-sharing initiatives, implemented process improvements, and optimized resource allocation, resulting in increased productivity, cost savings, and risk mitigation.
- Team Development & Culture: Cultivated high-performing teams through mentorship, training programs, and fostering an inclusive work environment, improving retention and overall morale.
- Client & Vendor Relations: Strengthened client satisfaction and secured key partnerships by negotiating favorable contracts and implementing innovative problem-solving strategies, contributing to revenue growth.
- Innovation & Process Improvement: Implemented advanced analytics, data-driven decision-making, and sustainable practices, while pioneering strategic initiatives that drove market expansion and increased operational efficiency.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Field Operation and Maintenance Manager-Acting Director of Operation
Ericsson
01.2012 - 01.2015
- Manage and direct the activities of up to one hundred personnel on the Field operation teams, including five regional managers, eight area managers, forty engineers, and 38 Technicians, as well as their support staff
- Managed the corrective and preventive maintenance for +5500 sites with two technologies 2G, and 3G, and three vendors Ericsson, Nokia, and Huawei
- Developed and fostered interdepartmental relationships, streamlining the exchange of information between clients and development personnel
- Accountable for the MS KPI/SLA achievement
- Improve and enhance efficiency and operation excellence
- Manage and develop Ericsson subcontractors to deliver the best services
- Managing the Warehouses and spare part management (SPMS)
- Performance KPIs monitoring & reporting
- Customer complaints analysis
- 2G and 3G Performance KPIs analysis & breakdown
- Forecasting future traffic growth
- Customer interfacing & relationship management
- Regular & effective customer presentations
- Scope & cost baseline planning & control
- Cost reduction through automation of key reports using MS office program
- Quality control & assurance
- Performance processes optimization
- Monthly penalty calculations & customer negotiations
- Team building, leadership & conflict management.
NOC and Radio BSS Supervisor-Acting manager
Zain Iraq
06.2008 - 12.2011
- Leadership and Vendor Management: Led a team of vendors (NSN, EX-Motorola, Huawei) and subcontractors to deliver services as per SLA agreements, managing operations that served over 12 million subscribers with Zain Iraq.
- Operational Excellence: Oversaw daily operations, streamlined workflows, implemented safety protocols, and reduced operational costs through process improvement initiatives.
- Team Development: Built high-performing teams by mentoring, recruiting, and fostering a positive work environment. Increased employee retention and engagement through continuous feedback and professional development programs.
- Customer and Vendor Relations: Enhanced customer satisfaction through effective dispute resolution and collaboration with vendors to secure cost-effective contracts.
- Strategic Planning and Financial Management: Developed and executed strategic plans, managed budgets, and optimized resource allocation, resulting in improved operational efficiency and significant cost savings.
- Process Improvement and Innovation: Spearheaded the adoption of new technologies and streamlined workflows, reducing time to market for new products and enhancing overall productivity.
- Risk and Compliance Management: Managed risk through proactive strategies, ensured regulatory compliance, and led quality assurance practices to maintain high standards across operations.
- Cross-functional Leadership: Collaborated across departments to achieve organizational goals, fostering teamwork and innovation to drive business growth and improve service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Deployment, and operation and maintenance Team Leader
MTC-Atheer
12.2004 - 06.2008
- Leadership and Team Management: Directed roll-out, operation, and maintenance teams, effectively managing up to eighty employees to ensure the successful delivery of telecommunications services while streamlining and completing previously postponed projects.
- Project and Resource Planning: Oversaw project planning and execution, meeting deadlines and maintaining service quality in line with agreed Grade of Service (GoS), while providing regular updates to senior management.
- Preventive Maintenance and Safety Protocols: Established and documented preventive maintenance procedures and safety protocols, reducing equipment downtime and promoting a culture of safety within the team.
- Cross-Departmental Collaboration and Communication: Fostered open communication between maintenance and other departments, collaborating with leadership to develop comprehensive maintenance plans and optimizing workflows.
- Cost Management and Efficiency Improvements: Implemented cost-saving measures and energy initiatives while conducting performance evaluations and mentoring junior staff, ultimately enhancing team efficiency and operational reliability.
- Provided guidance to management regarding project bids for onsite improvements.
Education
MBA - Leadership And Innovation
07.2024
PMP - PMP
12.2020
Bachelor of Science - Computer Science
06.2002
Skills
- Operational and Strategic Management: Expertise in operations management, strategic planning, and execution to enhance business performance and operational efficiency
- Performance Management: Skilled in performance evaluation, analysis, and process improvement to drive organizational growth and efficiency
- Financial Oversight: Proficient in budget control, capital spending, and financial analysis to optimize resource allocation and cost management
- Leadership and Team Development: Strong leadership abilities, including staff training, team building, and employee motivation to foster a high-performance culture
- Customer Relations and Service Management: Committed to enhancing customer satisfaction through effective customer service management and relationship building
- Problem-Solving and Decision-Making: Demonstrated aptitude for problem-solving and crisis management, ensuring effective decision-making under pressure
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, facilitating collaboration and teamwork across diverse teams
- Technical Proficiency: Proficient in MS Office Suite, Microsoft Visio, and Microsoft Project, with strong data management and analysis capabilities
Certification
- GSM overview, Wireless domain company-UK January-2005
- GSM level one (GSR8 version2.1) Score 96 from one hundred, Motorola company-UK November-2006
- OMCR Training session, Motorola-Kuwait office April-2006
- OJT “On job Training, Motorola office-Kuwait April-2006
- OJT Nokia network elements, Nokia office-Kuwait June-2006
- SYS-03 Advance BSS Database, Motorola office-Istanbul July-2006
- OJT on OSS Nokia NetAct, Nokia Office-Kuwait June 2008
- OJT on Nokia Equipment, Shabakkat office-Kuwait July 2008
- BSS -11 BSS Operational Theory, Motorola-Amman- July 2009
- Antennas overview, With Certificate, Wireless domain-UK- November-2010
- Customized introduction to BSC EVO Node, Ericsson-Lebanon-April-2012
- RBS Overview (LZU1087503), Ericsson education center-Lebanon-April-2012
- GSM RBS 6102 Field Maintenance (LZU 108 7643), Ericsson education center-May-2013
- OSS Ericsson Session, Ericsson-education Center-Lebanon May 2013
- MSDP Training, Ericsson- Poland "Warsaw" September 2013
- CPP Node Features and Functions, Ericsson-Sweden "Stockholm" December-2014
- MSDP OneTM Assessment-Operator, Ericsson-Sweden "Stockholm" December-2014
- MSDP ways of working assessment- certificate, Ericsson-Sweden “Stockholm' December-2014
- Ericsson Cell Optimizer-Certificate, Ericsson-Spain “Malaga” November-2016
- PROPS-C, Ericsson
- The Fundamentals of a Workplace First-Aid Program-Baghdad
Accomplishments
- As a managing director of a Provider ISP company, I have increased client numbers and managed all aspects of the business, resulting in increased income and customer satisfaction.
- Establish and organize the PMO department in the Scopesky company to ensure the standard approach in project initiation, planning, execution, monitoring & controlling, and closing.
- Worked as one of the key staff that planned and managed the mergers project between the biggest telecommunication networks in Iraq EX-Orascom telecom and EX MTC Atheer and combined them under one name Zain Iraq Network-2008
- Successfully created, and managed HACC (High ARPU customer cells) by determining the most VIP users that have high ARPU in using Zain services and ensuring the best delivery service for such users-2011.
- Managed, and oversaw the replacement of EX-Motorola BSS equipment HM01, and HM02 with new Ericsson equipment 6201, 6202, and 6203- 2012.
- Managed, and oversaw the replacement of Nokia BSS equipment with new Nokia modules FLEXI BTS -2012
- Managed, and oversaw the replacement of Huawei BSS equipment with the new Huawei BTS cabinet. -2012.
- Successfully managed the swap project of all transmission equipment for Zain Iraq Network from the legacy equipment (PASO, AVIAT, NEC links) to IPASO links-2013.
- Successfully Managed the swap project of all Genset for Zain Iraq NW with new ones-2013 in.
- Successfully managed the air-conditioning systems in all Zain sites with new one-2014.
- Successfully managed the cleanup project after swapping Zain Iraq sites-2014.
- Successfully managed the replacement of faulty battery backup systems in Zain Iraq sites with new battery tests with testing and recorded the battery backup time in 2015.
- Successfully planned and achieved the offshoring projects for planning and operation domains between the local counterparts (Shabakkat, and SIM) and GSC teams (Global team) in India for CS-CORE, PS-CORE, IP- CORE, and VAS-2018.
- Managed the automation project of Zain Iraq Network by adding a huge no. of automation rules to avoid any human mistakes and moving with the Zero-touch approach to increase the efficiency of the operational network and get ZAIN customer satisfaction as the main aim for Ericsson managed service contract-2018, 2019, 2020, and 2021.
- Managed the project of adding a new monitoring tool for Zain Iraq IT Network (Zabbix tool) this tool use to manage the monitoring all IT NW elements-2020.
- Managed the delivery of 15 MSTOP Ericsson processes for telecom network-2020.
- Managed and delivered 15 MSTOP Ericsson processes for the IT network-2020.
Languages
Arabic
English
References
Available on Request
Work Availability
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridTimeline
Director of Operations - Tabadul
04.2024 - Current
General Manager - Provider Internet Service Provider
05.2023 - 03.2024
Head of PMO Department - Scopesky
06.2022 - 04.2023
Transformation Programs Manager - Ericsson
01.2017 - 04.2017
Acting Transformation Director - Ericsson
01.2015 - 01.2022
Field Operation and Maintenance Manager-Acting Director of Operation - Ericsson
01.2012 - 01.2015
NOC and Radio BSS Supervisor-Acting manager - Zain Iraq
06.2008 - 12.2011
Deployment, and operation and maintenance Team Leader - MTC-Atheer
12.2004 - 06.2008
Edinburgh Napier University - MBA, Leadership And Innovation
PMI - PMP, PMP
Al-Mansour University College - Bachelor of Science, Computer Science
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