Ghalib algamish
Irvine,CA
Summary
Adept at driving business growth and fostering robust customer relationships, I leveraged supply management and staffing optimization skills at Amazon to enhance operational efficiency. My tenure as Branch Manager at House of Mandi saw a significant increase in customer loyalty, underpinning my ability to strategize and execute with precision.
Overview
7
7
years of professional experience
Work History
Branch Manager
House of Mandi
Anaheim, USA
06.2022 - Current
- Directing daily operations of the branch, including customer service, human resources, sales and marketing activities
- Developing strategies to increase customer satisfaction and loyalty
- Managing staff scheduling, hiring and training process
- Conducting regular performance reviews for all employees in the branch
- Providing guidance and support to team members regarding problem resolution and customer service issues
- Resolving escalated customer complaints in timely manner
District Manager
Alcaon
Istanbul, Turkey
02.2019 - 08.2022
- Developing and implementing district-wide sales strategies to increase revenue and market share
- Conducting regular store visits to ensure compliance with company policies, standards, and regulations
- Resolving customer complaints quickly and effectively while maintaining a high level of customer service satisfaction
- Monitoring local market conditions to determine competitive trends and adjust strategies accordingly
Shipping Associate
Amazon
Tustin, USA
01.2018 - 01.2019
- Collaborating with the warehouse team to ensure accurate shipping of orders
- Organizing and managing incoming shipments, including verification of accuracy and condition of products
- Scanning and tracking all packages for shipment using tracking software
- Creating labels for outgoing packages according to customer requirements
- Inspecting packages for damage prior to loading onto tricks or pallets
Education
Bachelor of Arts - Business Management
California State University- Fullerton
Fullerton, CA12.2024
Associate of Art - Business Administration and Management
Orange Coast College
Costa Mesa, CA01.2021
Skills
- Microsoft Office
- Supply management
- Shipment tracking
- Warehouse management
- Supplier relationship management
- Staffing optimization
- Customer relationships
- Business development
Timeline
Branch Manager
House of Mandi
06.2022 - Current
District Manager
Alcaon
02.2019 - 08.2022
Shipping Associate
Amazon
01.2018 - 01.2019
Bachelor of Arts - Business Management
California State University- Fullerton
Associate of Art - Business Administration and Management
Orange Coast College
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