Ghanali Desai
Morrisville,NC
Summary
Highly motivated and dedicated, I am currently pursuing a Bachelor’s degree majoring in Business Administration concentration in Human Resources, with a strong drive to secure a challenging full-time position within a growth-oriented organization. My exceptional skills in customer service, invoicing, billing reconciliation, buyer and supplier relations, inventory management, and leadership positions will help me to achieve the organization's goals while advancing professionally. Proficient in software applications such as Microsoft Word, Excel, PowerPoint, and I utilize technology to streamline processes and enhance productivity. I am eager to contribute my skills, knowledge, and enthusiasm to help the organization achieve its objectives.
Overview
11
11
years of professional experience
Work History
Associate Partner, Human Resources
Amazon
01.2023 - Current
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources
- Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
- Draft and distribute communications to associates and leaders
- Plan, coordinate and implement associate activities that create an inclusive environment
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA
Invoicer
ATI Industrial Automation / A Novanta Company
01.2020 - 01.2023
- Invoicing bills and billing reconciliation are crucial responsibilities that require meticulous attention to detail and strong organizational skills
- As an invoicing specialist, my duties included generating accurate and timely invoices for products or services, ensuring the completeness and accuracy of billing information, and collaborating with internal teams to resolve any discrepancies
- I maintained organized records of invoices, payments, and outstanding balances, and provided exceptional customer service by addressing inquiries and concerns related to billing
- Additionally, I complied with company policies and relevant legal regulations throughout the invoicing process, ensuring adherence to industry standards
- In terms of billing reconciliation, I conducted comprehensive reviews and reconciliations of invoices, purchase orders, and payment records
- This involved identifying and resolving discrepancies or inconsistencies, investigating billing errors or issues in collaboration with accounting and operations teams, and maintaining accurate and up-to-date records of reconciliations, adjustments, and resolutions
- I also contributed to process improvement initiatives by suggesting and implementing measures to enhance billing accuracy and efficiency
- As part of my role, I prepared reports summarizing billing reconciliations and presented findings to management, facilitating informed decision-making and supporting financial analysis
Assistant Inventory Controller
Restaurant Depot
01.2017 - 01.2020
- As an Assistant Inventory Controller with responsibilities that include traveling to different branches across the United States, my role was involving and ensuring efficient inventory management and control across various locations
- I would be responsible for conducting regular stock counts and audits at each branch to reconcile physical inventory with recorded data, identify any discrepancies, and take appropriate corrective actions
- My role would also involve analyzing inventory trends, identifying areas for improvement, and implementing standardized inventory management processes across all branches
- As a Stock Taker and Billing Associate, I used to play a vital role in maintaining accurate inventory records and supporting the billing process
- As a billing associate at Restaurant Depot, I was responsible for generating accurate and timely invoices for products or services rendered
Accounts Payable and Receivable
Tactrix Marketing
01.2014 - 01.2017
- Accounts Payable:
- Process and verify invoices, purchase orders, and expense reports for accuracy and completeness
- Ensure timely and accurate payment of vendor invoices and employee reimbursements
- Maintain and update vendor records, including contact information and payment terms
- Reconcile vendor statements and resolve any discrepancies or issues in a timely manner
- Collaborate with internal departments to ensure proper coding and approval of invoices
- Prepare and process weekly/monthly payment runs, including checks, wire transfers, and ACH payments
- Assist in month-end and year-end closing activities, such as accruals and account reconciliations
- Monitor accounts payable aging and follow up on outstanding invoices to ensure timely payment
- Maintain organized and accurate documentation of all accounts payable transactions and related records
- Accounts Receivable:
- Generate and send customer invoices accurately and in a timely manner
- Record and apply payments received from customers, ensuring proper allocation to outstanding invoices
- Monitor accounts receivable aging and follow up on overdue payments through calls, emails, or collection letters
- Investigate and resolve any billing discrepancies or disputes in collaboration with the sales and customer service teams
- Reconcile customer accounts and maintain accurate records of customer interactions and payment history
- Prepare and analyze periodic reports on accounts receivable, including aging reports and cash flow projections
- Collaborate with the sales team to review credit limits and terms for new and existing customers
- Assist with month-end and year-end closing activities, including revenue recognition and bad debt provision
- Work with external auditors during financial audits, providing necessary documentation and explanations
Education
Bachelor’s - Business Administration- Human Resources
DeVry University
Downers Grove, IL07-2027
High School -
Seventh Day Adventist Higher Secondary School
04-2012
Skills
- Customer service skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Leadership skills
- Supervision
- Training
- Motivation
- Detail-oriented
- Organized
- QuickBooks
- Accounting tasks
- Data management
- Financial reporting
- Organizational Development
- Administrative Management
- Customer Relationship Building
- Company processes and procedures
- Recruitment and hiring
- Talent Recruitment
Timeline
Associate Partner, Human Resources
Amazon
01.2023 - Current
Invoicer
ATI Industrial Automation / A Novanta Company
01.2020 - 01.2023
Assistant Inventory Controller
Restaurant Depot
01.2017 - 01.2020
Accounts Payable and Receivable
Tactrix Marketing
01.2014 - 01.2017
Bachelor’s - Business Administration- Human Resources
DeVry University
High School -
Seventh Day Adventist Higher Secondary School
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