Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gharland Spence Jr

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Behavioral Health Technician

AdventHealth
Orlando, FL
02.2022 - Current
  • Documented behavioral incidents to keep accurate records
  • Documented patient behavior, interventions completed, and patient response to interventions
  • Performed searches of resident belongings prior to admissions and throughout stays
  • Bathed, fed, and dressed patients based on individual abilities
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.

Patient Access Representative

Orlando Health
Orlando, FL
04.2021 - 02.2022
  • Created new patient accounts in EMR system as needed
  • Assisted with scheduling outpatient appointments
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
  • Scanned documents into electronic medical records system
  • Collected co-pays and other payments from patients at time of service.

Store Associate

Walmart
Apopka, FL
01.2019 - 03.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
  • Stocked, replenished, and organized inventory to keep store merchandise fresh
  • Unloaded and moved merchandise to maintain aisles, and set up product displays
  • Answered telephone to give callers store information and look up order details
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

Consumer Service Representative

Crayola Experience
Orlando, FL
06.2018 - 06.2019
  • Identified consumer needs, clarified information, and researched issues to provide alternative solutions
  • Proactively recommended changes based on consumer needs and market trends to grow the company
  • Evaluated marketing material to align with consumer needs, increase sales, and expand key client base
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
  • Collected deposits or payments and arranged for billing.

Education

High School Diploma -

Saints Academy
Orlando, FL
05.2020

Skills

  • Customer Service
  • Insurance Verification
  • Multitasking and Organization
  • Appointment Scheduling
  • HIPAA Compliance
  • Insurance company knowledgeable

Timeline

Behavioral Health Technician

AdventHealth
02.2022 - Current

Patient Access Representative

Orlando Health
04.2021 - 02.2022

Store Associate

Walmart
01.2019 - 03.2021

Consumer Service Representative

Crayola Experience
06.2018 - 06.2019

High School Diploma -

Saints Academy

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Gharland Spence Jr