Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ghartay Dehkee

Owatonna,MN

Summary

Motivated specialist bringing strong time management, communication and organizational abilities. Competent professional with a team-player and growth-oriented mentality. Highly efficient multitasker devoted to giving every customer a positive and memorable experience. I meet company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Care Specialist

Royaly Health Care Staffing
Bloomington, MN
06.2023 - Current
  • Provided customer service to clients via telephone and email.
  • Tracked client requests through ticket system, ensuring accurate resolution of each case.
  • Created detailed reports for management regarding customer service activity.
  • Developed and implemented customer service policies as needed.
  • Ensured compliance with all applicable laws and regulations related to client care services.
  • Escalated unresolved customer complaints to higher-level team members as needed.
  • Performed administrative tasks such as filing documents, processing paperwork.
  • Documented all interactions with customers in accordance with company standards.
  • Provided feedback to management regarding areas where improvements could be made.
  • Participated in regular meetings with internal teams to discuss upcoming projects.
  • Visited potential clients at home to identify specific needs and determine required care levels.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Used telephone, email and web chat services to answer customer questions.
  • Offered friendly greetings and knowledgeable service to guests.
  • Effectively managed busy schedule using time-blocking techniques, productivity strategies and calendar to book meetings and appointments.
  • Identified appropriate community resources and provided referrals for services.
  • Established behavioral modification goals and assessed progress toward goals.
  • Maintained confidentiality through stringent handling of charts and data.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports

Supervisor

Faribault Mill
Faribault, MN
08.2020 - 09.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.

Weaver

Industrial Fabrics
Brooklyn Park MN, MN
08.2019 - 09.2020
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.

Customer Service Specialist

Perfect Memorials
Eden Prairie, MN
09.2018 - 10.2019
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Responded to customer emails with accurate product and service information.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Provided technical support for troubleshooting software applications used by customers.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Business Development Specialist

Volkart May and Associates
Plymouth, MN
05.2011 - 07.2016
  • Identified, evaluated, and pursued new business opportunities to expand corporate reach.
  • Developed and implemented business development strategies
  • Developed key relationships with customers through regular communication, meetings, and events.
  • Performed competitive analysis of existing products and services in the marketplace.
  • Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
  • Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
  • Provided assistance to prospective clients to encourage high level of customer service.
  • Represented the organization at various conferences or exhibitions to promote products and services.

Education

Associate of Science - Practical Nursing

Riverland Community College
Austin, MN
06.2025

Some College (No Degree) - Business Administration And Management

North Hennepin Community College
Minneapolis, MN

Skills

  • Quality Assurance Standards
  • Document Analysis
  • Lead Management
  • Quality Assurance
  • File Management
  • Strategic Planning
  • Inventory Control
  • Schedule Development
  • Process Improvement
  • Staff Management
  • Training and Mentoring
  • Process Monitoring and Improvement
  • Complex Problem-Solving
  • Business Administration
  • Policy Enforcement
  • Project Management
  • Processes and Procedures

Certification

  • Certified CNA

Timeline

Client Care Specialist

Royaly Health Care Staffing
06.2023 - Current

Supervisor

Faribault Mill
08.2020 - 09.2022

Weaver

Industrial Fabrics
08.2019 - 09.2020

Customer Service Specialist

Perfect Memorials
09.2018 - 10.2019

Business Development Specialist

Volkart May and Associates
05.2011 - 07.2016

Associate of Science - Practical Nursing

Riverland Community College

Some College (No Degree) - Business Administration And Management

North Hennepin Community College

Similar Profiles

  • Tina Williams

    Tina WilliamsTina Williams

    LVN School Nurse (LAUSD) Alta Loma Elememtary at Ro Health (Health Care Staffing)LVN School Nurse (LAUSD) Alta Loma Elememtary at Ro Health (Health Care Staffing)

  • Tanya Marimon

    Tanya MarimonTanya Marimon

    Certified Occupational Therapist Assistant at Sunburst health care staffingCertified Occupational Therapist Assistant at Sunburst health care staffing

  • Brittany Clark

    Brittany ClarkBrittany Clark

    Personal Support Worker at Plan A Health Care Staffing SolutionPersonal Support Worker at Plan A Health Care Staffing Solution

  • Tanner Greff

    Tanner GreffTanner Greff

    Guest Service Leader at Kwik TripGuest Service Leader at Kwik Trip

  • Savannah Erler

    Savannah ErlerSavannah Erler

    Hostess/Expo/Bartender/Server at Romas Italian EateryHostess/Expo/Bartender/Server at Romas Italian Eatery

CREATE PROFILE
Ghartay Dehkee