Hi, I’m
Ghassan Elhadj Belkacem
Clifton,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
Work History
GlovoTunisia
Sales Manager
03.2022 - 08.2023
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Foodomarket Tunisia
Account Manager - B2B Business Development
02.2021 - 03.2022
Job overview
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Secured new business opportunities through networking and relationship-building activities.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Negotiated favorable contract terms with suppliers, leading to reduced costs without compromising quality or delivery timescales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
UnicountEstonia
Program Sales Manager
01.2020 - 12.2020
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
National PenTunisia
Customer Service Manager
02.2019 - 12.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
I Watch NGOTunisia
Project Manager
08.2016 - 10.2018
Job overview
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared and submitted project invoices for review and approval.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
Education
High Institute of BUSINESS ADMINISTRATION Tunisia , Sfax
Bachelor Of Business Administration from Business Management
05.2015
Skills
- Sales Tracking
- Pipeline Management
- Order Management
- Sales Reporting
- Staff Management
- Account Management
- Client Relationship Management ( Sales force , hubspot )
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Full Professional
Timeline
Sales Manager
Glovo
03.2022 - 08.2023
Account Manager - B2B Business Development
Foodomarket
02.2021 - 03.2022
Program Sales Manager
Unicount
01.2020 - 12.2020
Customer Service Manager
National Pen
02.2019 - 12.2020
Project Manager
I Watch NGO
08.2016 - 10.2018
High Institute of BUSINESS ADMINISTRATION
Bachelor Of Business Administration from Business Management