Ghaya ALMazrooei
FACILITIES SUPERVISOR
Dubai
Summary
- Knowledgeable Facilities Supervisor with 2 years of experience in team leadership, budget management and maintenance scheduling. Well-versed in overseeing diverse repairs, routine maintenance and special projects.
- Effective at providing management reports and facilitate cabin crew accommodation services and daily operations support. Proficient in handling all types of building needs, as well as contracting out larger projects.
- Motivated supervisor with 2 years of experience in accommodations cabin crew positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the position I applied for. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
FACILITIES SUPERVISOR
Emirates Airlines
Dubai
01.2019 - 02.2023
- Collaborated with other departments to foster efficient use of facility space and resources.
- Generate weekly staff occupancy report.
- Generate monthly rent report
- Generate staff list report
- Produce occupancy expected graphs
- Managed EOS processes
- Monitored EOS staff residency in accommodation
- Managed special EOS cases
- Managed accommodation charges
- Directed in Conducting inspections
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
Check in Agent
Dnata
Dubai
11.2017 - 01.2019
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
Education
High School Diploma -
Latifa School For Girls
Dubai, UAE 06.2012 - 06.2012
Skills
Work orders
undefinedTimeline
FACILITIES SUPERVISOR
Emirates Airlines
01.2019 - 02.2023
Check in Agent
Dnata
11.2017 - 01.2019
High School Diploma -
Latifa School For Girls
06.2012 - 06.2012
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