Ghazal Shamsdiba
Newport,CA
Summary
Highly motivated pre-nursing student with a demonstrated track record of providing exceptional assistance to visitors in various settings. Possesses a strong work ethic and the ability to adapt quickly to diverse situations. Known for proactive problem-solving skills and a positive attitude. Proficient in handling inquiries via telephone and email with professionalism and accuracy. Experienced receptionist with internship exposure to blood drawing procedures, showcasing a commitment to healthcare and patient well-being. A detail-oriented individual with a passion for delivering outstanding service in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
Providence St. Joseph Medical Center
Orange, CA
12.2023 - 12.2024
- Performed venipuncture and capillary punctures on patients of all ages.
- Prepared specimens for transport to the laboratory for analysis.
- Assisted physicians with various tasks such as drawing blood cultures or collecting tissue samples.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Front Desk Receptionist
Motion Dripp
Laguna Hills, CA
10.2023 - Current
- Greeted and welcomed patients entering the clinic, ensuring a warm and inviting atmosphere.
- Managed appointment schedule, including booking, rescheduling, and canceling appointments to optimize clinic workflow.
- Collected and accurately documented patient information, including insurance details and medical history, ensuring compliance with healthcare regulations.
- Responded promptly and courteously to patient inquiries in person, over the phone, and via email, providing information on clinic services, treatment options, and pricing.
- Processed billing and payments, verified insurance coverage, and assisted patients with insurance claims and billing inquiries.
- Maintained confidential patient records, ensuring accuracy and accessibility to authorized personnel only.
- Facilitated communication between patients and medical staff, coordinating appointments and addressing urgent concerns or issues.
- Maintained cleanliness and organization in the reception area and waiting room, creating a positive environment for patients and visitors.
- Followed established protocols in handling medical emergencies and security incidents, prioritizing patient safety and well-being.
Front Desk Receptionist
Motion Fitness Group
Irvine, CA
08.2021 - Current
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Volunteer
Performance Health and Wellness
Irvine, CA
06.2022 - 08.2023
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Barista
Starbucks
Irvine , CA
10.2019 - 03.2020
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
Education
Bachelor of Science - Public Health Sciences
University of California, Irvine
Irvine, CA06.2023
Associate of Science - Public Health
Irvine Valley College
Irvine, CA06.2021
Skills
- Microsoft Office
- Customer Service
- Greeting and Seating Clients
- Attention to Detail
- Positive Attitude and Energetic
- Reliable and Punctual
- Fluent in Farsi
Certification
- Basic Life Support Training (BLS) - 2023
- Phlebotomy Technician (PT) - 2023
Timeline
Phlebotomy Intern
Providence St. Joseph Medical Center
12.2023 - 12.2024
Front Desk Receptionist
Motion Dripp
10.2023 - Current
Volunteer
Performance Health and Wellness
06.2022 - 08.2023
Front Desk Receptionist
Motion Fitness Group
08.2021 - Current
Barista
Starbucks
10.2019 - 03.2020
Bachelor of Science - Public Health Sciences
University of California, Irvine
Associate of Science - Public Health
Irvine Valley College
- Basic Life Support Training (BLS) - 2023
- Phlebotomy Technician (PT) - 2023
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