Ghazi Arekat
Tampa
Summary
Dynamic Sales Representative with a proven track record of identifying prospects and converting leads into loyal customers. Exceptional communication skills to understand client needs and close sales effectively. Known for innovative approach and resourcefulness in consistently surpassing sales, revenue, and profit targets.
Overview
17
17
years of professional experience
Work History
Sales and Leasing Consultant
AutoNation Lexus of Tampa Bay
10.2020 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Maintained compliance with all service, quality and regulatory standards.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Outlined sales, warranty and service procedures.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
Sales Support and Training Coordinator
Jordan Airlines training and simulation
03.2015 - 03.2020
- Delivered services to customer locations within specific timeframes.
- Identified sales opportunities by assessing environment and devising and implementing a winning strategy.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Coordinated responses and resources to handle special client requests.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Evaluate customers' needs and generate or follow through sales leads.
- Arranging packages and contracts for new trainees including accommodation and airline tickets.
Senior Sales and Reservations Agent
Qatar Airways
12.2012 - 03.2015
- Making and confirming reservations, issuing and selling tickets for passengers
- Resolving customer queries professionally and in a timely manner either over the phone or in person
- Responsible to liaise with all airline personnel to ensure maximum support to passengers and immediate
- Attention to queries relating to clearance and dispute of ADM's, special handling requests and other issues
- Directs, explains, and demonstrates improved work practices procedures to attain efficient utilization of personnel
- Observes work procedures, monitors telephone calls and reviews completed work to make sure adherence to quality & efficiency standards and to rules regulations
- Assigns workers to tasks in accordance with abilities personnel requirements
- Supervises coordinates activities of workers engaged in reserving seat space force passengers on scheduled airline flights
- Perform a variety of administration and support tasks
- Perform other related duties as required.
Sales Support and Training Coordinator
Jordan Airlines
04.2011 - 11.2012
- Supporting the sales team in JATS and managed to obtain over 45 various customers worldwide
- Support sales team for final format check of presentation of standard documentation, customer proposals and questions
- Ensure to route client and potential customer calls, emails and faxes to suitable member of sales team for action to focus on customer needs
- Assist sales and marketing activities inclusive of client events and mailing
- Develop and maintain relations with sales team and invoicing finance along with billing requests
- Administers sale support projects, programs and processes to business unit
- Processing new sales leads, managing the correspondence between sales team and JATS clients
- Keeping track of sales target, scheduling diaries
- Providing data and reports to help the sales team
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Receptionist and Guest Service Agent
Crowne Plaza
04.2008 - 02.2009
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures, monitoring logbook, issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
Education
BBA - Business Administration
University of Petra
08.2010
FAA Aircraft Dispatcher - Flight Operations
Phoenix East Aviation
Daytona Beach, FL12.2018
Skills
- Sales and customer service expertise
- Customer-focused service
- Professional interaction skills
- Effective communication for sales success
- Proficient in direct sales
- Flexibility in changing circumstances
- Experienced with Microsoft Office applications
- Strategic client outreach
- Customer service expertise
- Consistently trustworthy
- Driven individual
- Tenant complaint resolution
- Growth management
- Cold calling
- Lead generation
- Office organization
Languages
ARABIC - Excellent
ENGLISH - Excellent
Interests
- Playing Sports
- Adventure Travel
- Cooking
Timeline
Sales and Leasing Consultant
AutoNation Lexus of Tampa Bay
10.2020 - Current
Sales Support and Training Coordinator
Jordan Airlines training and simulation
03.2015 - 03.2020
Senior Sales and Reservations Agent
Qatar Airways
12.2012 - 03.2015
Sales Support and Training Coordinator
Jordan Airlines
04.2011 - 11.2012
Receptionist and Guest Service Agent
Crowne Plaza
04.2008 - 02.2009
FAA Aircraft Dispatcher - Flight Operations
Phoenix East Aviation
BBA - Business Administration
University of Petra
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