Summary
Overview
Work History
Education
Skills
Timeline
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Delaney Delaney

Reno,NV

Summary

Highly motivated and positive individual with great organizational and communication skills. Great in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to clients. Skilled leader during business meetings. Strong business judgment, attention to detail and interpersonal skills.

Overview

13
13
years of professional experience

Work History

Service Advisor

Mercedes-Benz of Reno
07.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained up-to-date knowledge of product and service changes.

Service Advisor

Reno Buick GMC Cadillac/Corwin Buick GMC
02.2021 - 07.2023
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Hydrographic and Cerakote Applicator/Customer Service Representative

Legacy Sports International
04.2016 - 07.2018
  • Reduced waste by accurately measuring and mixing chemicals according to guidelines.
  • Ensured optimal performance by regularly inspecting and calibrating applicator machinery.
  • Managed inventory effectively to minimize shortages or overstocking issues, optimizing purchasing decisions for cost savings.
  • Inspected areas prior to application to confirm removal of debris.
  • Verified clients received outstanding service to extend relationships for future business opportunities.
  • Utilized advanced technology tools for precise application measurements, ensuring accurate results every time.
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completions.
  • Inspected, maintained and repaired sprayers and hydrographic/cerakote equipment.
  • Achieved consistent client satisfaction ratings by paying attention to detail during each application process.
  • Buffed and finished surfaces after painting to complete product finish.
  • Monitored quality control and trends to report to job site supervisor.
  • Created specific color shades by mixing pre-existing shades to meet customer desired colors.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.

Sales Associate Supervisor

Target
10.2013 - 05.2016
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed strong rapport with customers, leading to increased repeat business and enhanced brand loyalty.

Analytical Lab Technician

ALS Minerals
03.2012 - 01.2013
  • Optimized workflow through effective organization of laboratory tasks and responsibilities among team members.
  • Streamlined sample analysis process for faster turnaround times and increased productivity.
  • Provided reliable test results by following established laboratory procedures and safety protocols.
  • Ensured timely delivery of high-quality results by prioritizing tasks according to project deadlines and client requirements.
  • Conducted routine maintenance on lab equipment, prolonging lifespan and minimizing operational costs.
  • Maintained detailed records of all experiments performed, improving traceability and supporting future research efforts.
  • Assisted in troubleshooting instrument malfunctions, leading to minimal downtime and consistent performance levels.
  • Reduced sample contamination risk by enforcing strict cleanliness standards within the lab environment.
  • Maintained documentation on tests performed in lab.

Education

High school or equivalent -

North Valley High School
Reno, NV

Skills

  • Microsoft office proficiency
  • Teamwork
  • Self directed
  • Customer Service
  • Computer Skills
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Staff education and training
  • Workflow Management
  • Performance Goals

Timeline

Service Advisor

Mercedes-Benz of Reno
07.2023 - Current

Service Advisor

Reno Buick GMC Cadillac/Corwin Buick GMC
02.2021 - 07.2023

Hydrographic and Cerakote Applicator/Customer Service Representative

Legacy Sports International
04.2016 - 07.2018

Sales Associate Supervisor

Target
10.2013 - 05.2016

Analytical Lab Technician

ALS Minerals
03.2012 - 01.2013

High school or equivalent -

North Valley High School

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Delaney Delaney