Microsoft word, power point , excel , outlook express , windows xp , Microsoft windows , Microsoft express
Gheiana Harris
Hoover,Alabama
Summary
Seasoned leader with a passion for developing strategic plans and Building buy-in from high - performing teams to pursue a collective goal. Skilled in collaborating with senior leadership to develop high level priorities and drive operational success. Confident in ability to impact success at all levels of an organization .
Overview
19
19
years of professional experience
Work History
Supervisor
T-mobile.com
01.2012 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Data Analyst
Supervisor of Operations
DIRECTV
05.2005 - 10.2010
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2017
Skills
- Data Analytics
- Operations Management
- Business Development
- Inventory Control
- Strategic Planning
- Goal-Oriented
- Business Administration
- Training and Mentoring
- Policy Enforcement
- Software Experience
- Negotiation
- Process Monitoring and Improvement
- Complex Problem-Solving
- Decision Making
- Problem Solving
- Emotional Intelligence
- Customer Service
- Leadership Abilities
- Performance Evaluation
- Delegation Skills
- Employee Motivation
- Effective Communication
- Time Management
- Critical Thinking
- Goal Setting
- Conflict Resolution
- Cross-functional Collaboration
- Staff Development
- Improvement Plan Knowledge
- Data Analysis
- Analytical Thinking
- Audit Reporting
- Process Analysis
- Issue Research
- Excel
- Microsoft word
- Power point
- Microsoft windows
Accomplishments
Top performer 27x
In crowd award 5x
Red hat support in the Philippians to help train Global Care .
Worked Remote with my current company
Team leadership +15 years delegating and coaching cross functional teams .
Software
Timeline
Supervisor
T-mobile.com
01.2012 - Current
Supervisor of Operations
DIRECTV
05.2005 - 10.2010
Bachelor of Science - Business Administration And Management
Colorado Technical University
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