Marcus Green
Temple Hills,MD
Summary
Proven leader at Washington Gas, adept in crew management and equipment maintenance, enhancing team efficiency and work quality. Skilled in fostering teamwork and collaboration, significantly boosting customer satisfaction. Excelled in safety protocols, ensuring a reduction in workplace incidents. Expertise in heavy machinery operation and proactive problem-solving, driving project success. Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Crew Leader
Washington Gas
01.2015 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Followed instructions and safety protocols while operating machinery and equipment.
Crew Mechanic
Washington Gas
07.2011 - 09.2015
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative and scheduled maintenance to ensure compliance with Federal, State and Local Codes
- Conduct leak investigation, grading, detecting and surveys. Valve inspection, drip monitoring
- Perform pressure testing on company facilities. Remove meters , meter reads, turn off and pressure verification
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
Mechanic Helper
Washington Gas
01.2008 - 07.2011
- Displayed a strong work ethic by consistently arriving on time, staying late when necessary, and prioritizing tasks effectively throughout each day.
- Contributed to a safer work environment by adhering to safety protocols and reporting any hazards promptly.
- Streamlined maintenance processes by keeping a well-organized and clean workspace, reducing downtime between tasks.
- Gained hands-on experience in installs and removals of protective barriers
- Ability to work in confined spaces and operate power tools as needed such as breakers, rammer, clay spade drills, cutters, saws, etc
- Assists in leak investigations, grading, detection surveys
- Assists in valve inspections, drip monitoring, tightening, adjusting and repairing basic/minor leaks
- Provided excellent customer service by answering questions and explaining the repair process clearly and professionally.
- Increased efficiency of repair jobs with effective communication and collaboration with team members.
- Maintained accurate records of completed repairs, ensuring proper documentation for future reference.
- Improved workflow within the team through proactive assistance to colleagues during high-demand periods or complex assignments.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.2006
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Teamwork and Collaboration
- Heavy Lifting
- Crew Coordination
- New Hire Training
- Work Planning and Prioritization
- Equipment Maintenance
- Documentation And Reporting
- Safety protocols and procedures
- Proactive Problem Solving
- Team Management
- Equipment Inspection
- Task Prioritization
- Schedule Planning
- Heavy Machinery Operation
- Rational Decision-Making
- Quality Control
- Jobsite Safety
- Product Knowledge
- Work Order Management
Timeline
Crew Leader
Washington Gas
01.2015 - Current
Crew Mechanic
Washington Gas
07.2011 - 09.2015
Mechanic Helper
Washington Gas
01.2008 - 07.2011
High School Diploma -
Crossland High School