Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gheraldine Claudio

Kissimmee,FL

Summary

Dynamic and detail-oriented professional with extensive experience at Medical Eye Associates, excelling in medical record management and customer assistance. Proven track record in data entry accuracy and appointment scheduling, ensuring efficient operations and exceptional patient interactions. Committed to maintaining confidentiality and compliance while delivering outstanding service in fast-paced environments. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Records Clerk

Medical Eye Associates
Kissimmee, FL
04.2023 - Current
  • Organized patient medical records for efficient retrieval and compliance.
  • Processed incoming documents to ensure accurate patient information management.
  • Maintained confidentiality of sensitive patient information in accordance with regulations.
  • Responded to inquiries regarding medical records in a timely manner.
  • Processed incoming medical records requests.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Entered data into electronic health record systems.
  • Retrieved patient medical records in response to requests from authorized personnel.

Front Desk Medical Receptionist

Medical Eye Associates
Kissimmee, FL
04.2023 - Current
  • Greeted patients warmly and assisted with check-in procedures.
  • Managed appointment scheduling using electronic health record systems.
  • Handled patient inquiries and resolved issues efficiently and courteously.
  • Maintained accurate patient records and updated information as needed.
  • Set up appointments for physician visits and procedures using calendar software.
  • Assisted with administrative tasks such as filing, faxing, copying documents.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
  • Verified patient demographic information at time of check-in and check-out.
  • Provided excellent customer service through courteous interactions with patients and families.

Medical Call Center Representative

Medical Eye Assocciates
Kissimmee, FL
04.2023 - Current
  • Managed incoming medical inquiries with professionalism and empathy.
  • Provided clear information on insurance benefits and eligibility to patients.
  • Assisted in resolving customer complaints in a timely manner.
  • Managed incoming calls and scheduled appointments for patients.
  • Entered patient data into electronic health records accurately and efficiently.
  • Provided medical advice over the phone according to established protocols.
  • Performed outbound calls to remind patients about upcoming appointments.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Medical Assistant

Mid Florida Woman Center
Kissimmee, FL
03.2022 - 03.2023
  • Assisted healthcare providers with patient examinations and procedures.
  • Educated patients on treatment plans and medication instructions.
  • Performed vital sign assessments and documented findings accurately.
  • Maintained cleanliness and organization of medical supplies in exam rooms.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Cashier

Family Dollar
Kissimmee, Florida
08.2021 - 02.2022
  • Processed customer transactions efficiently using cash register and point-of-sale system.
  • Assisted customers with product inquiries and guided them to desired items.
  • Maintained cleanliness and organization of checkout area and store displays.
  • Bagged customer purchases carefully to ensure safe transportation.
  • Collaborated with team members to restock shelves and maintain inventory levels.
  • Provided friendly service, creating a welcoming atmosphere for all shoppers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Performed other duties as assigned by management.

Janitor/General Maintenance Worker

Ak Building serves
Saint Port Lucie, FL
01.2020 - 04.2020
  • Maintained cleanliness in common areas and restrooms throughout the facility.
  • Operated cleaning equipment including floor buffers and vacuums effectively.
  • Followed safety protocols while handling cleaning chemicals and supplies.
  • Assisted in setting up meeting rooms for events and gatherings.
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.

Cashier

Ross Dress for Less
Kissimmee, FL
11.2013 - 03.2014
  • Handled cash, credit, and debit payments with accuracy and attention to detail.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers by answering questions and providing product information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.

Education

Certification - Medical Assistant

Florida Technical College
Kissimmee, FL
01-2022

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06-2009

Skills

  • Medical record management
  • Data entry accuracy
  • Electronic health records
  • Document scanning
  • Appointment scheduling
  • Record maintenance
  • File organization
  • Customer assistance and interaction
  • Telephone etiquette
  • Appointment confirmation
  • Front office management
  • EMR / EHR
  • Inventory management
  • Problem solving
  • Organization skills

Languages

Spanish
Professional

Certification

  • NCMA 12/2021
  • First Aid/CPR Certified 10/2021

Timeline

Medical Records Clerk

Medical Eye Associates
04.2023 - Current

Front Desk Medical Receptionist

Medical Eye Associates
04.2023 - Current

Medical Call Center Representative

Medical Eye Assocciates
04.2023 - Current

Medical Assistant

Mid Florida Woman Center
03.2022 - 03.2023

Cashier

Family Dollar
08.2021 - 02.2022

Janitor/General Maintenance Worker

Ak Building serves
01.2020 - 04.2020

Cashier

Ross Dress for Less
11.2013 - 03.2014

Certification - Medical Assistant

Florida Technical College

High School Diploma -

Elizabeth High School

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